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Title: Service Breakthroughs, Author: James L. Heskett
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Service Breakthroughs
by James L. Heskett
eBook $15.99
Title: At America's Service: How Your Company Can Join the Customer Service Revolution, Author: Karl Albrecht
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At America's Service: How Your…
by Karl Albrecht
Paperback $19.99
Title: Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service, Author: Ron Willingham
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Hey, I'm the Customer: Front…
by Ron Willingham
Paperback $14.95
Title: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industr, Author: James Brian Quinn
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Intelligent Enterprise: A…
by James Brian Quinn
eBook $24.99
Title: Beating the Competition: 150 Ways to Win New Customers for Your Small Business, Author: Tait Trussell
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Beating the Competition: 150…
by Tait Trussell
Paperback $12.95
Title: The Customer-Driven Company: Moving from Talk to Action / Edition 1, Author: Richard C Whiteley
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The Customer-Driven Company:…
by Richard C Whiteley
Paperback $24.99
Title: Raving Fans: A Revolutionary Approach To Customer Service, Author: Ken Blanchard
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Raving Fans: A Revolutionary…
by Ken Blanchard, Sheldon Bowles
Hardcover $23.39 $25.99 Current price is $23.39, Original price is $25.99.
Title: The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business, Author: Karl Albrecht
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The Only Thing That Matters:…
by Karl Albrecht
Paperback $16.99
Title: Samurai Selling: The Ancient Art of Modern Service, Author: Chuck Laughlin
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Samurai Selling: The Ancient…
by Chuck Laughlin
Paperback $18.99
Title: Coaching Knock Your Socks Off Service, Author: Ron Zemke
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Coaching Knock Your Socks Off…
by Ron Zemke, Kristin Anderson
Explore Series
Paperback $18.95
Title: The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market, Author: Michael Treacy
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The Discipline of Market…
by Michael Treacy, Fred Wiersema
Paperback $17.99
Title: Net Gain: Expanding Markets through Virtual Communities, Author: John Hagel III
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Net Gain: Expanding Markets…
by John Hagel III, Arthur G. Armstrong
Hardcover $24.95
Title: Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage, Author: Richard C Whiteley
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Customer-centered Growth: Five…
by Richard C Whiteley, Diane Hessan
Paperback $21.99
Title: Inside the Magic Kingdom: Seven Keys to Disney's Success, Author: Tom K. Connellan
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Inside the Magic Kingdom:…
by Tom K. Connellan
Hardcover from $12.61 $20.00 Current price is $12.61, Original price is $20.00.
Title: You Will Be Satisfied, Author: Bob Tasca
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You Will Be Satisfied
by Bob Tasca
Paperback from $17.99
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Total Quality Management: Customers and Products
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Total Quality Management:…
by Stephen George, Arnold Weimerskirch
Narrated by  Lloyd Bochner
Audiobook (Unabridged) $22.95
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Total Quality Management: Customers and Products
QUICK ADD
Total Quality Management:…
by Stephen George, Arnold Weimerskirch
Narrated by  Lloyd Bochner
Audiobook (Unabridged) $22.95
. Price is $22.95 . You save %.
OR

FREE with a B&N Audiobooks Subscription trial!

Title: Ask Your Doctor, Ask Yourself, Author: Annette Thornhill
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Ask Your Doctor, Ask Yourself
by Annette Thornhill
Paperback from $10.95
Title: The Big Book of Customer Service Training Games, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming
Explore Series
eBook from $21.99 $28.80 Current price is $21.99, Original price is $28.80.
Title: Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results, Author: Ellen Phillips
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Shocked, Appalled, and…
by Ellen Phillips
Paperback from $16.00

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