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Zombie Loyalists
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Zombie Loyalists
by Peter Shankman
Narrated by  Jason Huggins
Audiobook (Unabridged) $17.99
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Zingerman's Guide to Giving Great Service
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Zingerman's Guide to Giving…
by Ari Weinzweig
Narrated by  Ari Weinzweig
Audiobook (Unabridged)

$16.95 $19.95

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Title: Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives, Author: Emily Yellin
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Your Call Is (Not That)…
by Emily Yellin
Paperback $16.00
Title: You've Been Framed: How to Reframe Your Wealth Management Business and Renew Client Relationships, Author: Ray Sclafani
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You've Been Framed: How to…
by Ray Sclafani, Mark C. Tibergien (Foreword by)
eBook $25.00
Title: You Will Be Satisfied, Author: Bob Tasca
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You Will Be Satisfied
by Bob Tasca
Paperback $17.99
Title: You Can't Google It!: The Compelling Case for Cross-Generational Conversation at Work, Author: Phyllis Weiss Haserot
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You Can't Google It!: The…
by Phyllis Weiss Haserot
Paperback $16.95
Title: Yes Is the Answer: How Positivity, Passion, and Pineapples Will Transform Your Leadership and Your Life, Author: Christine Trippi
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Yes Is the Answer: How…
by Christine Trippi, Mike Trippi (Designed by), Kim Ledgerwood (Editor)
Hardcover $19.95
Title: X: The Experience When Business Meets Design, Author: Brian Solis
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X: The Experience When…
by Brian Solis
eBook $20.00
Title: Would You Do That to Your Mother?: The
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Would You Do That to Your…
by Jeanne Bliss
eBook $12.99
Title: Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight, Author: Thomas A. Stewart
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Woo, Wow, and Win: Service…
by Thomas A. Stewart, Patricia O'Connell
eBook $13.49
Title: Wired and Dangerous: How Your Customers Have Changed and What to Do About It, Author: Chip R. Bell
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Wired and Dangerous: How Your…
by Chip R. Bell, John R. Patterson
Explore Series
eBook $14.99 $19.95 Current price is $14.99, Original price is $19.95.
Title: WINNING IN SERVICE MARKETS: Success through People, Technology and Strategy, Author: Jochen Wirtz
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WINNING IN SERVICE MARKETS:…
by Jochen Wirtz
eBook $22.49 $29.95 Current price is $22.49, Original price is $29.95.
Title: Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty, Author: Phillip Van Hooser
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Willie's Way: 6 Secrets for…
by Phillip Van Hooser
Paperback $15.99
Title: Why People Don't Buy Things: Five Five Proven Steps To Connect With Your Customers And Dramatically Improve Your Sales, Author: Harry Washburn
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Why People Don't Buy Things:…
by Harry Washburn, Kim Wallace
Paperback $19.99
Title: Why Customers Leave (and How to Win Them Back): (24 Reasons People are Leaving You for Competitors, and How to Win Them Back*), Author: David Avrin
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Why Customers Leave (and How…
by David Avrin, Larry Winget (Foreword by)
Hardcover $22.95
Title: Why Customers Come Back: How to Create Lasting Customer Loyalty, Author: Manzie R
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Why Customers Come Back: How…
by Manzie R, Lawfer
Paperback $15.99
Title: Why CRM Doesn't Work: How to Win by Letting Customers Manange the Relationship, Author: Frederick Newell
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Why CRM Doesn't Work: How to…
by Frederick Newell, Seth Godin (Foreword by)
#38 in Series
eBook $19.99
Title: When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market, Author: Joseph Michelli PhD
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When Fish Fly: Lessons for…
by Joseph Michelli PhD, John Yokoyama
eBook $12.99
Title: What's the Secret?: To Providing a World-Class Customer Experience, Author: John R. DiJulius III
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What's the Secret?: To…
by John R. DiJulius III
eBook $18.00
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What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales
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What the Customer Wants You to…
by Ram Charan
Narrated by  Dick Hill
Audiobook (Unabridged) $13.99
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