At America's Service: How Your Company Can Join the Customer Service Revolution

by Karl Albrecht

Overview

From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Product Details

ISBN-13:	9780446393164
Publisher:	Grand Central Publishing
Publication date:	01/01/1992
Edition description:	Warner Books ed.
Pages:	252
Product dimensions:	5.00(w) x 8.00(h) x 0.57(d)