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Deploy Empathy: A Practical Guide to Interviewing Customers
by Michele Hansen
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Title: People Buy You: The Real Secret to what Matters Most in Business, Author: Jeb Blount
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Deploy Empathy: A Practical Guide to Interviewing Customers
by Michele Hansen
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Title: Power Relationships: 26 Irrefutable Laws for Building Extraordinary Relationships, Author: Andrew Sobel
Title: The Compassionate Geek: Mastering Customer Service for IT Professionals, Author: Paul R Senness
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Title: Nincompoopery: Why Your Customers Hate You--and How to Fix It, Author: John R. Brandt
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Flip the Funnel: How to Use Existing Customers to Gain New Ones
by Joseph Jaffe
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The Science of Customer Connections: Manage Your Message to Grow Your Business
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Creating Superfans: How To Turn Your Customers Into Lifelong Advocates
by Brittany Hodak
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Title: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industr, Author: James Brian Quinn
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
by John Goodman
Narrated by  Mark Smeby
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Title: No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits, Author: Dan S. Kennedy

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