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Title: Breakaway: Deliver Value to Your Customers--Fast! / Edition 1, Author: Charles L. Fred
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Breakaway: Deliver Value to…
by Charles L. Fred
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Hardcover $38.00
Title: The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center / Edition 4, Author: Keith Dawson
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The Call Center Handbook: The…
by Keith Dawson
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Paperback $62.95
Title: Customer Engagement Marketing, Author: Robert W. Palmatier
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Customer Engagement Marketing
by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
Hardcover $249.99
Title: Consumer Equality: Race and the American Marketplace / Edition 1, Author: Geraldine Rosa Henderson
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Consumer Equality: Race and…
by Geraldine Rosa Henderson, Anne-Marie Hakstian, Jerome D. Williams
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Hardcover $75.00
Title: Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success / Edition 1, Author: Rick Adams
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Practical Customer Success…
by Rick Adams
Hardcover $55.99
Title: The Market Value Process: Bridging Customer & Shareholder Value / Edition 1, Author: Alan S. Cleland
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The Market Value Process:…
by Alan S. Cleland, Albert V. Bruno
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Hardcover $55.00
Title: Measuring Customer Service Effectiveness / Edition 1, Author: Sarah Cook
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Measuring Customer Service…
by Sarah Cook
Paperback $69.99
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom
Paperback $39.95
Title: Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants / Edition 1, Author: Simon Burtonshaw-Gunn
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Essential Tools for Operations…
by Simon Burtonshaw-Gunn, Malik Salameh
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Hardcover $30.00
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul, Carl Moravitz, Philip G. Joyce, Julia Melkers, Katherine Willoughby editor-in-chief, Public Administration Review and Golembiewski Professor of
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Paperback $63.00
Title: Mass Customization: A Supply Chain Approach / Edition 1, Author: Charu Chandra
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Mass Customization: A Supply…
by Charu Chandra, Ali K. Kamrani
Hardcover $169.99
Title: Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers / Edition 1, Author: James Poisant
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Creating and Sustaining a…
by James Poisant
Hardcover $110.00
Title: Consumer Satisfaction in Medical Practice / Edition 1, Author: William Winston
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Consumer Satisfaction in…
by William Winston, Paul A Sommers
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Hardcover $180.00
Title: Commitment-Led Marketing: The Key to Brand Profits is in the Customer's Mind / Edition 1, Author: Jan Hofmeyr
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Commitment-Led Marketing: The…
by Jan Hofmeyr, Butch Rice
Hardcover $80.00
Title: How to Win Campaigns: Communications for Change / Edition 2, Author: Chris Rose
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How to Win Campaigns:…
by Chris Rose
Hardcover $140.00
Title: Handbook of Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Handbook of Services Marketing…
by Teresa A. Swartz, Dawn Iacobucci
Paperback $110.00
Title: Building Customer-brand Relationships / Edition 1, Author: Don E. Schultz
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Building Customer-brand…
by Don E. Schultz, Beth E. Barnes, Heidi F. Schultz, Marian Azzaro
Paperback $77.99
Title: Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers / Edition 1, Author: Bernd H. Schmitt
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Customer Experience Management…
by Bernd H. Schmitt
Hardcover $55.00
Title: Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices / Edition 1, Author: Paul Alexander Clark
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Making it Right: Healthcare…
by Paul Alexander Clark
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Paperback $200.00
Title: Satisfying Internal Customers First! / Edition 1, Author: Richard Y. Chang
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Satisfying Internal Customers…
by Richard Y. Chang, P. Keith Kelly
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Paperback $25.00

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