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Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers / Edition 1, Author: James Poisant
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Creating and Sustaining a…
by James Poisant
Hardcover $110.00
Title: New Service Development: Creating Memorable Experiences / Edition 1, Author: James A. Fitzsimmons
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New Service Development:…
by James A. Fitzsimmons, Mona J. Fitzsimmons
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Paperback $129.00
Title: Total Value Development: How To Drive Service Innovation, Author: Frank Montgomery Hull
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Total Value Development: How…
by Frank Montgomery Hull, Christopher David Storey
#26 in Series
Hardcover $155.00
Title: Designing and Delivering Superior Customer Value: Concepts, Cases, and Applications / Edition 1, Author: Art Weinstein
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Designing and Delivering…
by Art Weinstein, William C. Johnson
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Hardcover $230.00
Title: Service Orientation: Winning Strategies and Best Practices, Author: Paul Allen
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Service Orientation: Winning…
by Paul Allen, Sam Higgins, Paul McRae, Hermann Schlamann
Hardcover $63.99
Title: Breaking Through: Implementing Customer Focus in Enterprises / Edition 1, Author: S. Vandermerwe
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Breaking Through: Implementing…
by S. Vandermerwe
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Hardcover $54.99
Title: Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients / Edition 1, Author: Susan Keane Baker
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Managing Patient Expectations:…
by Susan Keane Baker
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Hardcover $83.75
Title: Service Leadership: The Quest for Competitive Advantage / Edition 1, Author: Svafa Gronfeldt
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Service Leadership: The Quest…
by Svafa Gronfeldt, Judith Banks Strother
Paperback $179.00
Title: Customer Relationship Management: Organizational and Technological Perspectives / Edition 1, Author: Federico Rajola
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Customer Relationship…
by Federico Rajola
Hardcover $54.99
Title: Outsourcing and Offshoring Business Services, Author: Leslie P. Willcocks
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Outsourcing and Offshoring…
by Leslie P. Willcocks, Mary C. Lacity, Chris Sauer
Paperback $179.99
Title: Excellence in Managing Worldwide Customer Relationships / Edition 1, Author: Thomas A. Cook
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Excellence in Managing…
by Thomas A. Cook
#5 in Series
Hardcover $115.00
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul, Carl Moravitz, Philip G. Joyce, Julia Melkers, Katherine Willoughby editor-in-chief, Public Administration Review and Golembiewski Professor of
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Paperback $63.00
Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction / Edition 1, Author: Andrew Waite
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A Practical Guide to Call…
by Andrew Waite
Paperback $62.95
Title: Supply Chain Optimization / Edition 1, Author: Joseph Geunes
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Supply Chain Optimization /…
by Joseph Geunes, Panos M. Pardalos
#98 in Series
Paperback $169.99
Title: Service Quality: Research Perspectives / Edition 1, Author: Benjamin Schneider
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Service Quality: Research…
by Benjamin Schneider, Susan Schoenberger White
#107 in Series
Paperback $129.00

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