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Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
Explore Series
Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: The Lifebelt: The Definitive Guide to Managing Customer Retention / Edition 1, Author: John A. Murphy
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The Lifebelt: The Definitive…
by John A. Murphy
Hardcover $90.00
Title: Measuring Customer Service Effectiveness / Edition 1, Author: Sarah Cook
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Measuring Customer Service…
by Sarah Cook
Paperback $69.99
Title: Customer Engagement: Contemporary issues and challenges / Edition 1, Author: Roderick J. Brodie
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Customer Engagement:…
by Roderick J. Brodie, Linda D. Hollebeek, Jodie Conduit
Hardcover $210.00
Title: Organizational Behavior: Improving Performance and Commitment in the Workplace, Author: Jason A Colquitt
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Organizational Behavior:…
by Jason A Colquitt
Hardcover $243.45
Title: The Market Value Process: Bridging Customer & Shareholder Value / Edition 1, Author: Alan S. Cleland
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The Market Value Process:…
by Alan S. Cleland, Albert V. Bruno
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Hardcover $55.00
Title: Call Center Operations: Profiting from Teleservices / Edition 1, Author: Charles E Day
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Call Center Operations:…
by Charles E Day
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Paperback $71.95
Title: Customer Relationship Management: Organizational and Technological Perspectives / Edition 1, Author: Federico Rajola
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Customer Relationship…
by Federico Rajola
Hardcover $54.99
Title: Bottom-Line Call Center Management / Edition 1, Author: David L. Butler
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Bottom-Line Call Center…
by David L. Butler
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Paperback $77.99
Title: Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es / Edition 1, Author: Wided Batat
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Experiential Marketing:…
by Wided Batat
Paperback $61.99
Title: Customer Service Skills for Success / Edition 6, Author: Robert W. Lucas
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Customer Service Skills for…
by Robert W. Lucas
Paperback $91.36
Title: Consumer Boycotts: Effecting Change Through the Marketplace and Media / Edition 1, Author: Monroe Friedman
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Consumer Boycotts: Effecting…
by Monroe Friedman
Paperback $58.99
Title: Relationship Building in Public Relations / Edition 1, Author: Petra Theunissen
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Relationship Building in…
by Petra Theunissen, Helen Sissons
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Paperback $54.99
Title: Designing the Best Call Center for Your Business / Edition 2, Author: Brendan Read
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Designing the Best Call Center…
by Brendan Read
Paperback $62.95
Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction / Edition 1, Author: Andrew Waite
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A Practical Guide to Call…
by Andrew Waite
Paperback $62.95
Title: Advances in Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Advances in Services Marketing…
by Teresa A. Swartz, David E. Bowen, Stephen W. Brown
#7 in Series
Hardcover $150.99

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