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Title: From Products to Services: Insight and Experience from Companies Which Have Embraced the Service Economy / Edition 1, Author: Laurie Young
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From Products to Services:…
by Laurie Young
Hardcover $70.00
Title: Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage / Edition 1, Author: Michael Violano
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Retail Banking Technology:…
by Michael Violano, Shimon-Craig Van Collie
Hardcover $318.95
Title: Label Writing and Planning: A Guide to Good Customer Communication / Edition 1, Author: Tony Holkham
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Label Writing and Planning: A…
by Tony Holkham
Hardcover $109.99
Title: The City as a Terminal: The Urban Context of Logistics and Freight Transport / Edition 1, Author: Markus Hesse
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The City as a Terminal: The…
by Markus Hesse
Explore Series
Paperback $66.99
Title: Excellence in Managing Worldwide Customer Relationships / Edition 1, Author: Thomas A. Cook
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Excellence in Managing…
by Thomas A. Cook
#5 in Series
Hardcover $115.00
Title: Food Quality and Consumer Value: Delivering Food that Satisfies / Edition 1, Author: Monika J.A. Schrïder
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Food Quality and Consumer…
by Monika J.A. Schrïder
Paperback $119.99
Title: Multidimensional Analysis of Conversational Telephone Speech, Author: Friedemann Kïster
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Multidimensional Analysis of…
by Friedemann Kïster
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Hardcover $109.99
Title: Retail Crime, Security, and Loss Prevention: An Encyclopedic Reference / Edition 1, Author: Charles A. Sennewald CPP
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Retail Crime, Security, and…
by Charles A. Sennewald CPP, John H. Christman CPP
Hardcover $89.95
Title: How to Win Campaigns: Communications for Change / Edition 2, Author: Chris Rose
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How to Win Campaigns:…
by Chris Rose
Hardcover $140.00
Title: Service Leadership: The Quest for Competitive Advantage / Edition 1, Author: Svafa Gronfeldt
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Service Leadership: The Quest…
by Svafa Gronfeldt, Judith Banks Strother
Paperback $179.00
Title: Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers / Edition 1, Author: Bernd H. Schmitt
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Customer Experience Management…
by Bernd H. Schmitt
Hardcover $55.00
Title: Trade Tales: Decoding Customers' Stories, Author: Arch G. Woodside
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Trade Tales: Decoding…
by Arch G. Woodside
#14 in Series
Hardcover $165.99
Title: Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers / Edition 1, Author: James Poisant
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Creating and Sustaining a…
by James Poisant
Hardcover $110.00
Title: A Practical Guide to CRM: Building More Profitable Customer Relationships / Edition 1, Author: Janice Reynolds
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A Practical Guide to CRM:…
by Janice Reynolds
Paperback $62.95
Title: Sales Force Management: Leadership, Innovation, Technology / Edition 12, Author: Mark W. Johnston
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Sales Force Management:…
by Mark W. Johnston, Greg W. Marshall
Paperback $105.00
Title: The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center / Edition 4, Author: Keith Dawson
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The Call Center Handbook: The…
by Keith Dawson
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Paperback $62.95
Title: Relational Contracting for Construction Excellence: Principles, Practices and Case Studies / Edition 1, Author: Albert P Chan
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Relational Contracting for…
by Albert P Chan, Daniel W Chan, John F Yeung
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Paperback $61.99
Title: Freedom from Command and Control: Rethinking Management for Lean Service / Edition 1, Author: John Seddon
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Freedom from Command and…
by John Seddon
Hardcover $66.99
Title: Mass Customization: A Supply Chain Approach / Edition 1, Author: Charu Chandra
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Mass Customization: A Supply…
by Charu Chandra, Ali K. Kamrani
Hardcover $169.99
Title: Information Masters: Secrets of the Customer Race / Edition 1, Author: John McKean
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Information Masters: Secrets…
by John McKean
Hardcover $75.00

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