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Title: Why CRM Doesn't Work: How to Win by Letting Customers Manange the Relationship, Author: Frederick Newell
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Why CRM Doesn't Work: How to…
by Frederick Newell, Seth Godin (Foreword by)
#38 in Series
eBook $19.99
Title: The Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience, Author: Jim Joseph
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The Experience Effect: Engage…
by Jim Joseph
eBook $6.99
Title: Call Centers For Dummies, Author: Real Bergevin
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Call Centers For Dummies
by Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
Explore Series
eBook $17.00
Title: Results from the Heart: How to Instill Commitment from Your Employees By Helping Them to Fully Develop Their Talents, Author: Kiyoshi Suzaki
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Results from the Heart: How to…
by Kiyoshi Suzaki
eBook $16.99
Title: Delivering Quality Service, Author: Valarie A. Zeithaml
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Delivering Quality Service
by Valarie A. Zeithaml
eBook $12.99
Title: The Value Profit Chain: Treat Employees Like Customers and Customers Like, Author: James L. Heskett
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The Value Profit Chain: Treat…
by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
eBook $15.99
Title: Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants, Author: Simon Burtonshaw-Gunn
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Essential Tools for Operations…
by Simon Burtonshaw-Gunn, Malik Salameh (Foreword by)
eBook $24.00
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
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The Language of Trust: Selling…
by Michael Maslansky, Scott West, Gary DeMoss, David Saylor
eBook $11.99
Title: Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback, Author: Ann Thomas
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Pay Attention!: How to Listen,…
by Ann Thomas, Jill Applegate
eBook $15.00
Title: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Author: Leonardo Inghilleri
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Exceptional Service,…
by Leonardo Inghilleri, Micah Solomon
eBook $15.99
Title: Engage Your Brand, Author: Lee Mikles
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Engage Your Brand
by Lee Mikles, Patrick Callahan
eBook $9.99
Title: Clued In: How to Keep Customers Coming Back Again and Again, Author: Lewis Carbone
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Clued In: How to Keep…
by Lewis Carbone
eBook $31.49 $41.99 Current price is $31.49, Original price is $41.99.
Title: Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests, Author: Gabe Zichermann
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Game-Based Marketing: Inspire…
by Gabe Zichermann, Joselin Linder
eBook $15.00
Title: The Relationship Revolution: Closing the Customer Promise Gap, Author: Larry Hochman
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The Relationship Revolution:…
by Larry Hochman
eBook $19.00
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change, Author: Diana D. Whitney
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The Power of Appreciative…
by Diana D. Whitney, Amanda Trosten-Bloom
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eBook $29.99 $39.95 Current price is $29.99, Original price is $39.95.
Title: Mobile Marketing: Finding Your Customers No Matter Where They Are, Author: Cindy Krum
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Mobile Marketing: Finding Your…
by Cindy Krum
Explore Series
eBook $17.99 $23.99 Current price is $17.99, Original price is $23.99.
Title: Go-Givers Sell More, Author: Bob Burg
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Go-Givers Sell More
by Bob Burg, John David Mann
eBook $10.99
Title: Managing Customers Through Economic Cycles, Author: John McKean
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Managing Customers Through…
by John McKean
eBook $45.00
Title: Global Private Banking and Wealth Management: The New Realities, Author: David Maude
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Global Private Banking and…
by David Maude
#610 in Series
eBook $95.00
Title: Customer Genius, Author: Peter Fisk
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Customer Genius
by Peter Fisk
eBook $17.00

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