Total Quality Management in Action / Edition 1

by G. Ungar

Overview

In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instruments Europe (1995 Quality Award winner) have contributed towards the learning and culture of world class best practice in Total Quality Management. The Proceedings of the Second Quality Conference in Sheffield, Total Quality Management in Action presents real experiences achieved by the leading multinational organisations in their quality journey. With over 40 articles this book will be a real asset to academics, researchers, senior managers, directors and quality practitioners from both public and private sectors.

Product Details

ISBN-13:	9780412782206
Publisher:	Springer Netherlands
Publication date:	06/30/1996
Edition description:	1996
Pages:	290
Product dimensions:	6.14(w) x 9.21(h) x 0.24(d)

Table of Contents

One TQM Principles and Practice.- 1 The European Foundation for Quality Management: latest developments.- 2 Creating robust product and process design.- 3 Leadership in the 21st century.- 4 The system works..only through co-operation.- 5 A strategy for nurturing a culture of continuous improvement.- 6 T I Europe — “Strategies for Excellence”.- 7 Doing quality from the middle: the Sheffield experience.- 8 Quality deployment in the service sector.- 9 Onwards and upwards — building on business excellence.- 10 Achieving excellence in small and medium sized enterprises.- 11 Overcoming the barriers to TQM.- 12 Planning for excellence.- 13 Forget managing change — get back to managing the business.- Two Community and Education.- 14 Principles of quality in the community.- 15 Quality management systems in HEIs in the UK: an empirical study.- 16 Implementation of a holistic quality concept at a university as a tool for increasing efficiency and effectiveness.- 17 An evaluation of the introduction of TQM in Castle junior school.- 18 Assessing service quality in charity and voluntary organisations.- Three The Role of Self Assessment.- 19 Converting an internal audit into a positive process.- 20 Integrating quality and business planning using a self assessment matrix.- 21 Driving commitment to business excellence through self-assessment.- 22 The use of the European business excellence model as a business planning tool by an NHS trust.- 22a Is the business excellence model applicable in the UK public sector?.- Four International Comparisons.- 23 Material and scheme for continuous quality improvement in Catalonia.- 24 Quality problems in Libyan industry.- 25 The origins of European quality.- 26 QC circle activities — Japanese and European way.- Five Enterprise andIndustry.- 27 Self assessment in the small company environment.- 28 Achieving culture change in an integrated steel works rolling mill.- 29 Best practice implementation of Total Quality Management: multiple cross-case analysis of manufacturing and service organisations.- 30 Cultural change for survival.- Six Quality Methods.- 31 The investors in people and total quality Venn diagram.- 32 Are quality plans necessary in a total quality organisation?.- 33 Business process re-engineering: a retrospective case study.- 34 Implementation of total productive maintenance in support of an established total quality programme.- 35 Achieving contractual requirements and a TQM approach.- Seven Continuous Improvement Process.- 36 Why is it sometimes so hard to implement process capability studies?.- 37 Has TQM really taken advantage of the IT revolution?.- 38 TQM in financial services: an empirical study of best practice.- 39 The implementation of Total Quality Management in small and medium enterprises.- Eight Quality Measurement.- 40 Adapting the SERVQUAL scale and approach to meet the needs of local authority services.- 41 Improving the dissemination of SERVQUAL by using magnitude scaling.- 42 Business improvement programmes: measuring process in the Times top 500.- 43 Cultural changes in functional deportment.- 44 Customised interviewing: a research revolution.- Index of contributors.