The Teller's Handbook: Everything a Teller Needs to Know to Succeed / Edition 6

by Joan German-Grapes

Overview

The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.

The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and ""Bankability Basics"" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best ""closes"" for different situations; and ways effective teamwork can help. Don't get left behind!

With updated information about current regulations, rules on how to dress for success, and ""red flags"" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.

Product Details

ISBN-13:	9780786312160
Publisher:	McGraw-Hill Companies, The
Publication date:	07/01/1997
Edition description:	6th Revised ed.
Pages:	444
Sales rank:	848,112
Product dimensions:	6.04(w) x 8.98(h) x 0.96(d)

Table of Contents

Preface: Your Investment in the FutureIntroduction: "Bankability" Still 1. What Is a Teller? 2. The Elements of Job Success 3. Personal Pointers 4. Getting Along with Your Co-Workers 5. Effective Communications - The Key to Motivating Others 6. How to Get Ahead 7. After Working Hours 8. The Mathematics of Banking 9. The Bookkeeping of Banking 10. Knowing and Handling Money 11. How to Settle 12. Develop Efficient Work Habits 13. Opening New Accounts 14. How to Be Audited Painlessly 15. Safeguarding Your Cash 16. Cashing Checks 17. This Is a Holdup! 18. Forged, Counterfeit, and Altered Checks 19. Counterfeit Currency 20. Defalcations 21. Cons and Frauds 22. Security and Customer Courtesy 23. Handling Emergencies 24. Know Your Services 25. Customers Are Important 26. Dealing with Difficult Situations 27. Financial Tips for Customers 28. Selling Is Part of Your Job 29. Cross-Selling 30. Your Sales Talk Glossary Index