The Quality Movement and Organization Theory / Edition 1

by Robert E. Cole, W. Richard Scott

Overview

The Quality Movement and Organization Theory is the first comprehensive study of quality management to be linked with the principles of organizational behavior and analysis. The contributors are at the forefront of assessing new quality approaches, how they work, and the conditions under which they are effective. The book bridges the world of theory and practice, making academics aware of recent developments to improve organizational performance and exploring ways in which these efforts both contribute to and challenge current theories.

Product Details

ISBN-13:	9780761919759
Publisher:	SAGE Publications
Publication date:	12/22/1999
Series:	Organizational Theory Series
Pages:	456
Product dimensions:	7.00(w) x 10.00(h) x (d)

About the Author

W. Richard (Dick) Scott received his Ph D from the University of Chicago and is currently Professor Emeritus in the Department of Sociology with courtesy appointments in the Graduate School of Business, Graduate School of Education, and School of Medicine at Stanford University. He has spent his entire professional career at Stanford, serving as chair of the Sociology Department (1972–1975), as director of the Training Program on Organizations and Mental Health (1972–1989), and as director of the Stanford Center for Organizations Research (1988–1996).

Scott is an organizational sociologist who has concentrated his work on the study of professional organizations, including educa­tional, engineering, medical, research, social welfare, and nonprofit advocacy organizations. During the past three decades, he has concen­trated his writing and research on the relation between organizations and their institutional environments. He is the author or editor of about a dozen books and more than 200 articles and book chapters.

He was elected to membership in the Institute of Medicine (1975), served as editor of the Annual Review of Sociology (1987–1991), and as president of the Sociological Research Association (2006–2007). Scott was the recipient of the Distinguished Scholar Award from the Management and Organization Theory Division of the Academy of Management in 1988, the Distinguished Educator Award from the same Division in 2013, and of the Richard D. Irwin Award for Distinguished Scholarly Contributions to Management from the Academy of Management in 1996. In 2000, the Section on Organization, Occupations and Work of the American Sociological Association created the W. Richard Scott Award to annually recognize an outstanding article-length contribution to the field. He has received honorary doctorates from the Copenhagen School of Business (2000), the Helsinki School of Economics and Business (2001), and Aarhus University in Denmark (2010).

Table of Contents

Introduction - W Richard Scott and Robert E Cole
PART ONE: QUESTIONS AND CONCERNS FROM ORGANIZATION THEORY: THREE FOUNDATIONAL PAPERS
Management Theory and Total Quality - James W Dean Jr and David E Bowen
Improving Research and Practice Through Theory Development
Total Quality Management - J Richard Hackman and Ruth Wageman
Empirical, Conceptual and Practical Issues
Organizing for Continuous Improvement - Sidney G Winter
Evolutionary Theory Meets the Quality Revolution
PART TWO: THE QUALITY MOVEMENT IN AMERICA
Market Pressures and Institutional Forces - Robert E Cole
The Early Years of the Quality Movement
Patterns in the Deployment of Total Quality Management - George S Easton and Sherry L Jarrell
An Analysis of Forty-four Leading Companies
Quality Comes to the Public Sector - Linda Kaboolian
Quality Improvement - Karl E Weick
A Sensemaking Perspective
PART THREE: STAGES AND PROCESSES IN QUALITY IMPROVEMENT
The Road to "Root Cause" - John Paul Mac Duffle
Shop-Floor Problem-Solving at Three Auto Assembly Plants
Getting Quality the Old-Fashioned Way - Nelson P Repenning and John D Sterman
Self-Confirming Attributions in the Dynamics of Process Improvement
The Effects of Total Quality Management on Corporate Performance - George S Easton and Sherry L Jarrell
An Empirical Investigation
Organization Quality as a Cultural Variable - Kim S Cameron and Carole K Barnett
An Empirical Investigation of Quality Cultures
Quality as a Cultural Concept - Tomoko Hamada
Messages and Meta-Messages
PART FOUR: CONDITIONS AND CONTINGENCIES AFFECTING QUALITY DEVELOPMENT
Tailoring Process Management to Situational Requirements - Kathleen M Sutcliffe, Sim B Sitkin and Larry D Browning
Beyond the Control and Exploration Dichotomy
Speed and Quality in New Product Development - Andrew B Hargadon and Kathleen M Eisenhart
An Emergent Perspective on Continuous Organizational Adaptation
Quality Improvement Practices and Innovative HRM Practices - Casey Ichniowski and Kathryn Shaw
New Evidence on Adoption and Effectiveness
The Incentives of Quality and the Quality of Incentives - David I Levine and Kathryn Shaw
Quality Improvement and Incentive Pay for Frontline Workers
Human Resource Policies and Quality - Thomas A Kochan and Saul Rubinstein
From Quality Circles to Organizational Transformation

Editorial Reviews

". . .the book stands as a strong beginning towards establishing a comprehensive organizational theory of quality management."

Stephen B. Knouse