Systems Modeling For Business Process Improvement / Edition 1

by David Bustard, Peter Kawalek, Mark Norris

Overview

The effective application of information technology (IT) can be the key to achieving organizational change and improvements that directly impact your company's success in today's highly competitive business. This manual provides approaches for developing system models that bridge the traditional gap between information systems and software engineering and allow you to manage change and outcomes effectively. With contributions from researchers and practitioners in the field - including Ian Somerville, Wendy Currie, Keith Bennett and Dave Bustard - the book examines change from business, information systems and software engineering perspectives, and addresses major concepts and issues in systems engineering and business process improvement.

Product Details

ISBN-13:	9781580530507
Publisher:	Artech House, Incorporated
Publication date:	04/30/2000
Series:	Computing Library
Pages:	392
Product dimensions:	6.14(w) x 9.21(h) x 0.81(d)

Table of Contents

Contents: Overview. Simulation Modeling and Change Management Panaceas: The Missing Link. System Dynamics in Information Systems Analysis: An Evaluation Case Study. Business Process Modeling with Objects, Costs, and Human Resources. The Organization, The Process, and The Model. Exploiting Organizational Knowledge in Adaptive Workflow Systems. A Common Process Methodology for Engineering Process Domains. Business Modeling Inter-Process Relationships. Process Improvement Using ISO 15504. Metrics-Based Process Modeling with Illustrations from the FEAST/1 Project. Modeling Information System Requirements for Complex Systems. Investigating Interpretivist Approaches to Modeling Clients' Requirements for Information Systems. Information Systems Specifications within the Framework of Client-Led Design. Developing a Business-IT Co-Evolutionary Change Plan. Relating Organizational Semiotics, Process Modeling, and Stakeholder Viewpoints to Elucidate and Record Requirements. Modeling Organizational Communication: Top Down Analysis & Bottom Up Diagnosis. Social Analysis in the Requirements Engineering Process: From Ethnography to Method. Overcoming the Legacy Dilemma: Modeling Socio-Technical Change Options. Models, Diagrams, and Their Importance to Information Systems Analysis and Design. Ontological Support for Business Process Improvement. Compositional Modeling: The Formal Perspective.

Editorial Reviews

Intended for those who use information technology (IT) in organizations, including those with software engineering, information systems, and business and management backgrounds, this volume presents 20 chapters addressing the development of ways to make the best use of IT in organizations. The first nine chapters emphasize business processes, followed by eight which evaluate broader concerns for systems analysis and the use of linked techniques in bringing about sociotechnical change in organizations. Models and modeling are emphasized in the final three chapters. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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