Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work / Edition 1

by Donna Flagg

Overview

The essential guide for managers andprofessionals dealing with difficultworkplace conversations

Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

Product Details

ISBN-13:	9780071630252
Publisher:	McGraw Hill LLC
Publication date:	11/04/2009
Edition description:	Original
Pages:	224
Sales rank:	894,572
Product dimensions:	5.40(w) x 8.20(h) x 0.60(d)

About the Author

Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.

Table of Contents

Acknowledgment v

Part 1 The Why

1 From Dread to Said 3

2 Healthy Heads, Healthy Hearts, Healthy Words 12

3 Personalities and Feelings 24

4 Professional Maturity 43

5 Shooting Straight from the Mouth 59

Part 2 The Who

6 Employee to Boss 81

7 Coworker to Coworker 109

8 Boss to Employee 127

9 Employee to Customer/Client 146

10 Closure 166

Part 3 The How

11 Dreaded Conversations in Action 173

Index 209