Table of Contents
Introduction: Make Yourself Comfortable 1
Projects 4
1 Qualitative Research: How Things Work 11
1.1 The Science of the Particular 13
1.2 Professional Knowledge 13
1.3 Individual Experience and Collective Knowledge 17
1.4 The Methods of Qualitative Research 19
1.5 Causes 20
1.6 The Thing 25
1.7 Comparing Things 26
1.8 Weaknesses of Qualitative Research 28
1.9 Essence of the Qualitative Approach 31
2 Interpretation: The Person as Instrument 36
2.1 Interpretive Research 36
2.2 Microinterpretation and Macrointerpretation 39
2.3 Empathy 46
2.4 Thick Description and Verstehen 48
2.5 Context and Situation 50
2.6 Skepticism 53
2.7 Emphasis on Interpretation 54
3 Experiential Understanding: Most Qualitative Study Is Experiential 56
3.1 The Places of Human Activity 57
3.2 Criterial and Experiential Description 58
3.3 Emphasizing Personal Experience 62
3.4 Multiple Realities 66
3.5 Bringing in the Experience of Others 66
4 Stating the Problem: Questioning How This Thing Works 71
4.1 First the Question, Then the Methods 72
4.2 Laying Out Your Study 77
4.3 A Librarian Thinking of a Design 78
4.4 Design for Studying How This Case Works 82
4.5 Raising and Answering Questions 86
5 Methods: Gathering Data 88
5.1 Observing 90
5.2 Interviewing 95
5.3 Exhibit Questions 97
5.4 Survey 99
5.5 Keeping Records 99
6 Review of Literature: Zooming to See the Problem 104
6.1 Refining the Problem to Be Studied 104
6.2 Concept Mapping 106
6.3 Representing the Field 109
6.4 Building upon the Nearby Studies 112
6.5 Finding the Literature 115
7 Evidence: Bolstering Judgment and Reconnoitering 117
7.1 Evidence-Based Decision Making 120
7.2 Unbearable Lightness of Evidence 121
7.3 Triangulation 123
7.4 Mixed Methods and Confidence 125
7.5 Member Checking 126
7.6 Review Panels 127
7.7 Progressive Focusing 129
8 Analysis and Synthesis: How Things Work 133
8.1 Taking Apart and Putting Together 134
8.2 Working with Patches 137
8.3 Interpretation and Sorting 150
9 Action Research and Self-Evaluation: Finding on Your Own How Your Place Works 157
9.1 Participatory Action Research 159
9.2 Evaluation 161
9.3 Studying Your Own Place 163
9.4 Bias 164
9.5 Assertions 167
10 Storytelling: Illustrating How Things Work 170
10.1 Vignettes 171
10.2 Elements of Story 174
10.3 Story versus a Collage of Patches 179
10.4 Multiple Case Research 181
11 Writing the Final Report: An Iterative Convergence 183
11.1 The Iterative Synthesis 184
11.2 The Ukraine Report 188
11.3 Dualities and the Dialectic 191
11.4 Particular and General Assertions 192
11.5 Generalization from Particular Situations 197
11.6 The Professional View 198
12 Advocacy and Ethics: Making Things Work Better 200
12.1 All Research Is Advocative 200
12.2 A Voice for the Underrepresented 202
12.3 Personal Ethics 203
12.4 Protection of Human Subjects 206
12.5 People Exposed 209
12.6 Essentials of Qualitative Research 212
12.7 Looking Forward 214
Glossary: Meanings for This Book 217
Bibliography 223
Author Index 233
Subject Index 237
About the Author 244