Operational Performance Measurement: Increasing Total Productivity / Edition 1

by Wilfred Kaydos

Overview

Without meaningful performance measures, managers cannot understand how business processes work and how well they work, decide which problems to address first, or assess the effectiveness of solutions. Therefore, implementing good performance measures is a company's first step toward improving quality and productivity, and motivating the organization. Here are general principles for measuring performance that can be applied to any business activity, as well as procedures for developing effective measurement systems. Examples and case studies illustrate practical applications of the concepts.

Product Details

ISBN-13:	2901574440996
Publication date:	08/31/1998
Pages:	264
Product dimensions:	6.50(w) x 1.50(h) x 9.50(d)

About the Author

Wilfred Kaydos (The Decision Group, Charlotte, North Carolina, USA) (Author)

Table of Contents

Why Measure Performance?What is Measurement?Measuring Production ProcessesOperational Requirements for Effective MeasurementTechniques for Determining What to MeasureImplementation and DeploymentAnalyzing and Interpreting MeasuresUsing Performance Measures EffectivelyInsuring Your Measures are Showing an Accurate PictureAppendix A-What Some Leading Companies are MeasuringAppendix B-Implementing Manufacturing Performance Measures-A Case StudyAppendix C-Implementing a Formal Selling Process and Performance Measures in a Sales OrganizationAppendix D-Global Warming?Appendix E-Measuring an Inventory Transaction Process

Editorial Reviews

Presents a theory of performance measurement along with procedures for applying the theory to the real world. Covers measuring production processes, implementing performance measures, interpreting these measures, and insuring your measures are showing an accurate picture. Appends the results of case studies and surveys about what some leading companies are measuring and implementing performance measures in sales and manufacturing. Annotation c. by Book News, Inc., Portland, Or.

Booknews

"This book will add measurably to the success of those businesses and managers who read and apply it."
-John L. Mariotti, President and CEO, The Enterprise Group

"Imagine a pilot trying to fly an airplane with all its instruments blacked out. How would he navigate? In Operational Performance Measurement: Increasing Total Productivity, Will Kaydos shows you how to build the instruments you need to keep your organization running efficiently and headed in the right direction."
-Bruce Sheridan, General Electric Mortgage Insurance Company

"Operational performance measurement works! In ten months, our performance measurement system enabled us the reduce defects 35%, increase productivity 15%, cut order cycle time by one-third, and increase sales at least 10%."
-Jim Dickson, President, Consolidated Engravers

"Will Kaydos speaks to the reader as manager-to-manager. He blends just enough theory with sound advice and actual cases to clarify a very complex subject. Operational Performance Measurement: Increasing Total Productivity is a practical handbook for the manager who wants to achieve real world results. I recommend it very highly."
-J.V. Gilmour, Corporate Controller, Harried & Henderson Yarns, Inc.

"Whether you read the book to gain a cursory understanding of performance measurement or whether you use it as an operational guide, referring to the grids and case studies in the back, this book is sure to help guide you through your performance measurement process."
-Arthur Andersen, barnesandnoble.com

"...masterfully combines performance measurement theory with an exciting new measurement framework that can be applied to any business activity. It explores how to design and develop performance measurement systems that significantly increase productivity, quality, sales, and profits...Refreshingly pragmatic... a must read as it provides simple-to-follow guidelines for getting the most value out of your performance measurement system."
-Perform, the Newsletter of Panoramic Business Views, Spring 1999

"...stresses the need to coordinate the goals, the measures, the data collection, the feedback, and the action."
-Roger W. Berger, Publications Chairman and Co-Editor of The Quality Management Forum

From the Publisher