MGMA Operating Policies & Procedures Manual for Medical Practices / Edition 4

by Elizabeth W. Woodcock, Bette A. Warn, Medical Group Management Association Staff

Overview

Best-selling author Elizabeth Woodcock, MBA, FACMPE, CPC, has updated this popular manual to help busy medical practice executives keep their practice up to date on the latest regulations and operational processes in medical practices. Keeping practice manuals current can be a daunting task, and developing them in a clear, consistent and compliant way only adds to the burden.

When you find yourself asking, "Why don't my employees understand how to get this job done?", you need a reliable, easy-to-use resource like the Operating Policies and Procedures Manual for Medical Practices, 5^th Edition, to help address the problem.

Updated to reflect an office that is fully automated, this manual is designed for all medical practices regardless of organizational size, type or specialty mix. You'll receive more than 200 customizable policies and procedures that you can use in your practice today.

Let the Operating Policies and Procedures Manual for Medical Practices, 5^th Edition, be your guide on the journey to managing a successful practice. This resource makes it simple to develop and maintain your practice's manual.

Product Details

ISBN-13:	9781568293783
Publisher:	Medical Group Management Association (M G M A)
Publication date:	09/28/2010
Edition description:	Fourth Edition, Book and CD
Pages:	612
Product dimensions:	8.40(w) x 10.90(h) x 1.40(d)

About the Author

Elizabeth W. Woodcock, MBA, FACMPE, CPC, is a professional speaker, trainer and author specializing in medical practice management. She has focused on medical practice operations and revenue cycle management for more than 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional conferences to more than 150,000 physicians and managers.Educated at Duke University (BA) and the Wharton School of Business (MBA), Woodcock has traveled the country as an industry researcher, operations consultant and expert presenter. Currently principal of Woodcock & Associates, she has focused on medical practice operations throughout her career. Woodcock has served as the director of knowledge management for Physicians Practice Inc., as a consultant with Medical Group Management Association's Health Care Consulting Group, group practice services administrator at the University of Virginia Health Services Foundation, and as a senior associate at the Health Care Advisory Board.Woodcock is a Fellow in the American College of Medical Practice Executives. In addition to authoring Front Office Success (2 editions) and the PCMH and PCSP Policies and Procedures Guidebooks, Woodcock co-authored It's Your Call, Mastering Patient Flow (4 editions), The Physician Billing Process: Navigating Potholes on the Road to Getting Paid (3 editions), and Patient Access: Tools and Strategies for the Medical Practice (2 editions), and is a frequent contributor to national healthcare publications. She currently resides in Atlanta, Ga., with her husband and three children

Table of Contents

Introduction

Acknowledgments

About the Author

Chapter 1: Policy Development and Maintenance

Chapter 2: Personnel

Chapter 3: Scheduling

Chapter 4: Patient Administration Services

Chapter 5: Medical Records

Chapter 6: Clinical Care

Chapter 7: Medication Management

Chapter 8: Information Systems

Chapter 9: Financial Management

Chapter 10: Materials Management

Chapter 11: Facilities

Chapter 12: Business Office

Chapter 13: Disaster Planning

Chapter 14: Exposure Control

Chapter 15: Closing a Practice

Chapter 16: Privacy and Security

Appendix

• - Operating Policy and Procedural Matrix
• - List of Forms
• - Instructions to Download Electronic Forms, Policies, and Procedures