Mediation: Skills and Techniques / Edition 1

by Laurence Boulle, Michael Colatrella, Anthony Picchioni

Overview

This is an essential and comprehensive addition to the professional library of all mediators. It provides a thorough course of study of the mediation process, from convening the mediation to formalizing the settlement agreement. The book adopts an interdisciplinary approach to mediation, integrating knowledge and expertise from law, psychology, and sociology. Practical examples and case studies are used to illustrate the skills and techniques necessary to become an effective mediator.

Bolstered with scientific research, the content of the book goes far beyond the scope of most other mediation books with its extensive consideration of the dynamics of interpersonal conflict and negotiation techniques that set high-quality mediators apart from the crowd. Additional helpful practical advice about cultivating a successful mediation practice is provided, including a survey of careers in mediation, tips on marketing, and appendices with useful forms and worksheets. All mediators and students of mediation will find sound and applicable guidance in this book, regardless of their experience level, background, education, or field of practice. This book answers the call for the systematic preparation of forward thinking mediation professionals who seek to be on the vanguard of this rapidly expanding and evolving field. Coverage includes:

• Ch. 1: Introduction to Learning Mediation Skills and Techniques
• Ch. 2: Establishing the Foundation: Introductions, Intake, Screening & Preparation
• Ch. 3: Maintaining a Favorable Climate
• Ch. 4: Managing the Mediation Process
• Ch. 5: Assisting the Communication Process
• Ch. 6: Managing Conflict from Crisis to Opportunity
• Ch. 7: Facilitating the Negotiations
• Ch. 8: Encouraging Settlement
• Ch. 9: Variations in the Mediation Process
• Ch. 10: Special Issues in Mediation
• Ch. 11: Avoiding Mediator Traps
• Ch. 12: Becoming a Mediator, Careers in Mediation, and Establishing a Private Mediation Practice

Product Details

ISBN-13:	9781422406670
Publisher:	Carolina Academic Press
Publication date:	04/01/2008
Pages:	406
Product dimensions:	6.40(w) x 9.40(h) x 0.80(d)

About the Author

Laurence Boulle is an Honorary Adjunct Professor on the Faculty of Law, Bond University, Queensland, Australia.

Michael Colatrella is a Professor of Law at the University of the Pacific McGeorge School of Law.

Anthony Picchioni is an Adjunct Professor in Human Development at Southern Methodist University.

Table of Contents

Contents

Chapter 1: Introduction to Learning Mediation Skills and Techniques 1
Chapter 2: Establishing the Foundation: Introductions, Intake, Screening & Preparation 23
Chapter 3: Maintaining a Favorable Climate 47
Chapter 4: Managing the Mediation Process 61
Chapter 5: Assisting the Communication Process 115
Chapter 6: Managing Conflict from Crisis to Opportunity 141
Chapter 7: Facilitating the Negotiations 177
Chapter 8: Encouraging Settlement 229
Chapter 9: Variations in the Mediation Process 243
Chapter 10: Special Issues in Mediation 263
Chapter 11: Avoiding Mediator Traps 287
Chapter 12: Becoming a Mediator, Careers in Mediation & Establishing a Private Mediation Practice 301

Appendix 329

Index 367

What People are Saying About This

Nina Meierding

"Clear and concise, Mediation Skills and Techniques, is an excellent text for basic mediation courses. Filled with practical tips for the mediator's "toolbox", chapters include the stages of mediation, communication techniques, negotiation strategies, conflict styles, and different conflict resolution processes, as well as focusing on avoiding common mediator traps and dealing with power imbalances. A chapter is included on building a mediation practice and the appendix includes sample forms, agreements and negotiation planning instruments. The text is easy-to-read and an excellent blend of theory and practice - providing the reader with the theoretical foundations for the strategies that follow. Chapters are divided into multiple sections and topics are easy to find in the extensive table of contents. A "must-have" book for the beginning mediator and a good review for the experienced practitioner."--(Nina Meierding, Former President of the Academy of Family Mediators, Former Member of the Board of Directors Association for Conflict Resolution)