Managing Quality / Edition 4

by Thomas Foster

Overview

Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

Differing Perspectives on Quality; Quality Theory; Global Supply Chain Quality and International Quality Standards; Strategic Quality Planning; The Voice of the Customer; The Voice of the Market; Quality and Innovation in Product and Process Design; Designing Quality Services; Managing Supplier Quality in the Supply Chain; The Tools of Quality; Statistically Based Quality Improvement for Variables; Statistically Based Quality Improvement for Attributes; Six-Sigma Management and Lean Tools; Managing Quality Improvement Teams and Projects; Implementing and Validating the Quality System

For quality control managers and/or anyone interested in greater quality management.

Product Details

ISBN-13:	9780136088509
Publisher:	Prentice Hall
Publication date:	09/16/2009
Series:	Pearson Custom Business Resources Series
Edition description:	Older Edition
Pages:	560
Product dimensions:	8.10(w) x 10.00(h) x 1.00(d)

Table of Contents

PART I. UNDERSTANDING QUALITY CONCEPTS Chapter 1. Differing Perspectives on Quality Chapter 2. Quality Theory Chapter 3. Global Supply Chain Quality and International Quality Standards

PART II. DESIGNING AND ASSURING QUALITY Chapter 4. Strategic Quality Planning Chapter 5. The Voice of the Customer Chapter 6. The Voice of the Market Chapter 7. Quality and Innovation in Product and Process Design Chapter 8. Designing Quality Services Chapter 9. Managing Supplier Quality in the Supply Chain

PART III. IMPLEMENTING QUALITY Chapter 10. The Tools of Quality Chapter 11. Statistically Based Quality Improvement for Variables Chapter 12. Statistically Based Quality Improvement for Attributes Chapter 13. Six-Sigma Management and Lean Tools

PART IV. FOREVER IMPROVING THE QUALITY SYSTEM Chapter 14. Managing Quality Improvement Teams and Projects Chapter 15. Implementing and Validating the Quality System

Appendix