ITIL Foundation All-in-One Exam Guide / Edition 1

by Jim Davies

Overview

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ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world

CD ICON

Electronic content includes:

• Complete practice exams
• Videos from the author
• PDF copy of the book

Product Details

ISBN-13:	9780071841603
Publisher:	McGraw Hill LLC
Publication date:	08/04/2016
Series:	All-in-One
Edition description:	Study Guide
Pages:	450
Product dimensions:	7.30(w) x 9.10(h) x 0.70(d)

About the Author

Jim Davies is an ITIL Expert, ISO/IEC 20000 Consultant, the Director of ServiceSense LTD, and a member of the British Computer Society, itSMF UK, and the Institute of Management (UK). As an ITIL-certified trainer with more than 40 years of experience, he has helped over 1,200 candidates attain their ITIL Foundation certification, with a 98% pass rate. Davies served as an IT-specialist logistics officer in the Royal Air Force for more than 27 years.

Table of Contents

Chapter 1: ITIL Fundamentals
Chapter 2: The Service Lifecycle
Chapter 3: Service Strategy
Chapter 4: Service Design
Chapter 5: Service Transition
Chapter 6: Service Operation
Chapter 7: Continual Service Improvement
Chapter 8: ITSM in the Real World Case Studies
Appendix A: Implementation Overview
Appendix B: ITSM Qualifications Structure
Appendix C: Buzz Phrase Generator
Appendix D: About the CD/Download
Quick Review Guide
Glossary