Generalist Case Management: A Method of Human Service Delivery / Edition 3

Generalist Case Management: A Method of Human Service Delivery / Edition 3

by Marianne R. Woodside, Tricia McClam
ISBN-10:
049500488X
ISBN-13:
9780495004882
Pub. Date:
08/04/2005
Publisher:
Cengage Learning
ISBN-10:
049500488X
ISBN-13:
9780495004882
Pub. Date:
08/04/2005
Publisher:
Cengage Learning
Generalist Case Management: A Method of Human Service Delivery / Edition 3

Generalist Case Management: A Method of Human Service Delivery / Edition 3

by Marianne R. Woodside, Tricia McClam
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Overview

Focusing on the "how tos" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate, this practical book is designed to help beginning practitioners and practicum students develop the skills they need to coordinate and provide direct services to a variety of populations. Invaluable as an on-the-job reference that beginning helpers can use when confronted with a difficulty or dilemma in managing cases, Woodside and McClam's book focuses on empowering clients to manage their own lives during the case management process, from the intake interview until termination. Important skills such as, writing reports, documenting services, using supervision, and mastering technology, are covered in the final chapter. Ideal for any beginning helper, the book includes real-life vignettes that illustrate the many ways in which the case management process is used in service delivery.

Product Details

ISBN-13: 9780495004882
Publisher: Cengage Learning
Publication date: 08/04/2005
Series: SAB 125 Substance Abuse Case Management Series
Edition description: REV
Pages: 352
Product dimensions: 6.50(w) x 9.30(h) x 0.60(d)

About the Author

Marianne Woodside, Professor Emerita, is affiliated with the Human Services, Mental Health Counseling, and Counselor Education programs at the University of Tennessee, Knoxville. She has taught introduction to human services, case management, methods of helping, and foundations of counselor education, and supervises practicum and internship. Her primary research interests are international human services, human service education, and case management. Dr. Woodside has served on the editorial boards for Journal of Human Service Education, American Association for Counseling and Development Journal, and Tennessee Counseling Journal. Additionally, she served as vice-president of regional development and secretary of the National Organization for Human Services Education. Dr. Woodside has published a wide range of journal articles and has an extensive record of presentations at national and international meetings. Her many awards include the Distinguished Recognition Award from the Council for Standards in Human Service Education, the Professional Development Research Award from the National Organization for Human Services Education, the Helen B. Watson Outstanding Faculty Research Award, and the Educator's Hall of Honor Award. With Tricia McClam, Dr. Woodside is co-author of the successful AN INTRODUCTION TO HUMAN SERVICES (8th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT STUDENTS WANT TO KNOW. Dr. Woodside also wrote INTERNSHIP IN HUMAN SERVICES: HELPING STUDENTS FIND THEIR WAY (Sage).


Tricia McClam, Professor Emeritus, is affiliated with the Mental Health Counseling (Master's) and Counselor Education (Ph.D.) programs at the University of Tennessee, Knoxville. She teaches various courses in both programs, including Cross Cultural Counseling, Formal Measurement, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam is associate editor of International Education and past co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education, a Certificate of Appreciation from the Council for Standards in Human Service Education, and the Miriam Clubok Award from the National Organization for Human Service Education. With Marianne Woodside, Dr. McClam is co-author of INTRODUCTION TO HUMAN SERVICES (8th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT EVERY STUDENT WANTS TO KNOW.

Table of Contents

Prefacexv
1Introduction to Case Management1
2Historical Perspectives on Case Management31
3Models of Case Management61
4The Assessment Phase of Case Management81
5Effective Intake Interviewing Skills105
6Service Delivery Planning133
7Building a Case File163
8Service Coordination211
9Working Within the Organizational Context239
10Ethical and Legal Issues267
11Surviving as a Case Manager291
Glossary313
Index321
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