Fourth Generation Management: The New Business Consciousness / Edition 1

by Brian L. Joiner, W. Edwards Deming

Overview

Building upon the principles of W. Edwards Deming - the father of the quality movement - this book takes management practice and the next phase of the Quality Revolution into the 21st century.

Product Details

ISBN-13:	9780070327153
Publisher:	McGraw Hill LLC
Publication date:	02/01/1994
Pages:	289
Product dimensions:	6.00(w) x 9.10(h) x 0.98(d)

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Table of Contents

Fourth Generation Management: The New Business Consciousness.Voice of the Customer: The Arbiter of Quality.Process and System Thinking: The Organization as a Flow Chart.Voice of the Process: Taking Measure of the System.Language of Variation: The Virtues and Vices of Difference.Using Data to Improve: A Strategic Toolkit for Quality.All One Team: A Culture for Quality and Success.The Culture of Quality Improvement: The Constancy of Change.

Editorial Reviews

Brian Joiner, one of quality's giants, uses lively examples to illuminate elegant theory that will transform the way we lead organizations. If I were to start a business school today, this book would be a centerpiece of the core curriculum.
—Author of "The Trust Factor" and Professor and Executive Director of the W. Edwards Deming Center at the Columbia Business School.

John O. Whitney

Fourth Generation Management is filled with the lessons learned over a lifetime of experience in the study of management. This is a strong message that should be read by even the most experienced practitioners of quality management.
—Former Chairman and CEO of Florida Power and Light. Author of "Winning With Quality

John Hudiburg