Evaluating Corporate Training: Models and Issues / Edition 1

by Stephen M. Brown, Constance J. Seidner

Overview

We are glad to have the opportunity to work together again in the planning and preparation of this edited volume on the evaluation of corporate training. Our respective professional careers have provided us with experience in this area, both as practitioners and as academicians. It is from both of these perspectives that we approached the preparation of this volume. Our purpose is to provide training professionals in business and industry, and students of human resources development with an overview of current models and issues in educational evaluation. The book is organized around three themes: context, models, and issues. The chapters in the context section are intended to provide the reader with an understanding of the social, organizational, and interpersonal factors that provide background and give meaning to evaluation practice. The models section brings together contributions from some of the most influential thinkers and practitioners in the field. The chapters in this section provide perspective on the dominant themes and emergent trends from individuals who have been, and continue to be, the drivers of those trends. Contributions to the issues section highlight some pervasive themes as well as illuminate new areas of concern and interest that will affect how we assess learning interventions in the organizations of today and tomorrow.

Product Details

ISBN-13:	9780792380269
Publisher:	Springer Netherlands
Publication date:	11/30/1997
Series:	Evaluation in Education and Human Services , #46
Edition description:	1998
Pages:	390
Product dimensions:	6.10(w) x 9.25(h) x 0.04(d)

Table of Contents

Section I—The Context of Evaluation.- 1 The Changing Context of Practice.- 2 Organizational Strategy and Training Evaluation.- 3 What Stakeholders Want to Know.- 4 The Learning Organization: Implications for Training.- Section II—Models of Evaluation.- 5 The Four Levels of Evaluation.- 6 Level 4 and Beyond: An ROI Model.- 7 Clarifying and Directing Impact Evaluation.- 8 Formative Evaluation.- 9 Assessing Employee Competencies.- 10 The Organizational Action Research Model.- Section III—Issues in Evaluation.- 11 The Ethics of Evaluating Training.- 12 Cultural Dimensions of Evaluation.- 13 Impact of Technology on Training Evaluation.- 14 Design Team Performance: Metrics and the Impact of Technology.- 15 Using Quality to Drive Evaluation: A Case Study.- 16 Certification: Business and Legal Issues.- 17 Lessons from Education.

Editorial Reviews

An overview of current models and issues in educational evaluation for professionals involved in training in business and industry, and for students of human resources management, whose background often does not expose them to such principles but who could use them to improve corporate training programs. Explores the context of evaluation with discussions of organizational strategy, the learning organization, and other aspects. Among the models described are the four levels of evaluation, clarifying and directing impact education, and assessing employee competencies. The issues include ethics, cultural dimensions, the impact of technology, using quality to drive evaluation, and certification. Annotation c. by Book News, Inc., Portland, Or.

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