Dental Office Administration

by Geraldine S Irlbacher-Girtel

Overview

Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office professional, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every dental office professional needs for a successful practice. Hands-on activities within the text require students to practice common tasks, such as dental charting, writing a memo, or conducting a mock telephone call with another student.
A free bonus DVD-ROM for Windows includes practice management software called 'DENTRIXG4 practice management' to give students 'real world' experience managing patient data and filing electronic claims. A companion Website includes the full text and a quiz bank.

Product Details

ISBN-13:	9780781791601
Publisher:	Jones & Bartlett Learning
Publication date:	10/07/2009
Pages:	432
Product dimensions:	8.30(w) x 10.80(h) x 0.70(d)

Table of Contents

Part 1 Introduction to the profession
Chapter 1 Introduction to Dental Office Administration
Chapter 2 Legal Responsibilities and Ethics
Chapter 3 Infection Control
Part 2 Communication
Chapter 4 Dental Terminology
Chapter 5 Communication in the Dental Office
Chapter 6 Telephone Skills
Chapter 7 Written Communication
Part 3 Dental Office Management
Chapter 8 Patient Record Management
Chapter 9 Patient Development and Maintenance
Chapter 10 Appointment Management
Chapter 11 Staff Management
Chapter 12 Filing Procedures
Chapter 13 Inventory
Chapter 14 Technology in the Dental Office
Part 4 Financial Management
Chapter 15 Dental Insurance
Chapter 16 Accounts Receivable
Chapter 17 Accounts Payable
Chapter 18 Banking
Chapter 19 Payroll
Part 5 Career Considerations
Chapter 20 Employment Strategies