Delivering Training Workshops: Pfeiffer Essential Guides to Training Basics / Edition 1

by Janis Fisher Chan

Overview

PFEIFFER ESSENTIAL GUIDES TO TRAINING BASICS

Delivering Training Workshops is filled with practical information, best practices, and proven strategies. This book will help trainers, no matter what their level of experience, prepare and deliver effective workshops that achieve results for both individuals and their organizations while meeting the challenges of today's fast-paced, rapidly changing learning environment. It covers a wide range of topics, including:

• Planning and scheduling a workshop
• Methods for preparing workshop participants to learn
• Tips to help trainers increase their confidence
• Keep participants engaged and involved
• How to present information clearly, respond to questions, and manage the group
• Tools for measuring workshop success
• Methods for conducting virtual workshops

The Pfeiffer Essential Guides to Training Basics is a three-volume series—Training Fundamentals, Designing and Developing Training Programs, and Delivering Training Workshops—that offers new and experienced trainers a wealth of ideas, information, tips, tools, and techniques.

Praise for Delivering Training Workshops

"Here's a terrific guide....to make sure you successfully teach others what you know."
—Barbara Nelson, principal of Nelson Communications

"Janis Chan guides you step-by-step through the process of planning and delivering training that engages participants and helps them learn, sharing her vast store of practical tips and techniques."
—Sue Funkhouser, facilitator and organization development consultant, Pinwheel Performance

"A learning tool....to increase your confidence and deliver training that achieves results."
—Natasha Terk, President, Write It Well

Product Details

ISBN-13:	9780470404676
Publisher:	Wiley
Publication date:	12/30/2009
Series:	Pfeiffer Essential Guides to Training Basics
Pages:	272
Product dimensions:	7.00(w) x 9.20(h) x 0.80(d)

About the Author

JANIS FISHER CHAN, a highly experienced writer, instructional designer, trainer, and developmental editor, is the cofounder of a successful training company and author of several books and training programs, including E-Mail: A Write It Well Guide and The Academic Manager's Guide to Meetings from Jossey-Bass.

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Table of Contents

INTRODUCTION.

1. PREPARING FOR A WORKSHOP.

1. The Importance of Preparation.

2. What's Involved in Preparation.

3. What to Consider When Preparing for a Workshop.

What's Next?

2. SCHEDULING THE WORKSHOP AND PLANNING THE LEARNING ENVIRONMENT.

1. What to Consider When Scheduling.

2. Planning the Learning Environment.

What's Next?

3. PREPARING PARTICIPANTS TO LEARN.

1. How Participants Are Selected.

2. Using Pre-Work Assignments to Engage and Prepare Participants.

3. Getting Managers' Support.

What's Next?

4. PREPARING MATERIALS AND SUPPLIES.

1. What to Consider About Materials and Supplies.

2. Why and How to Use a Checklist.

3. Guidelines for Preparing Materials and Supplies.

4. Make a Backup Plan.

What's Next?

5. PREPARING YOURSELF.

1. A Personal Preparation Primer.

2. Getting to Know the Workshop.

3. Learning More About the Subject.

4. Learning More About the Audience.

5. Thinking About Your Appearance.

6. Practicing Your Delivery.

What's Next?

PART TWO. DELIVERING THE WORKSHOP.

6. GETTING STARTED.

1. Getting Off on the Right Foot.

2. What to Do Before Participants Arrive.

3. Greet People and Make Them Feel Welcome.

4. Opening the Workshop.

What's Next?

7. DELIVERY SKILLS.

1. Overcoming Anxiety and Nervousness.

2. Understanding Nonverbal Communication.

3. Speaking So You Can Be Heard and Understood.

4. Using Equipment, Visual Aids, and Media.

What's Next?

8. HELPING PEOPLE LEARN.

1. Create a Positive Learning Environment.

2. Using Questions.

3. Monitor and Support Individual and Small-Group Work.

What's Next?

9. MANAGING THE LEARNING GROUP.

1. Common Challenges.

2. How to Keep Things Moving and On Track.

3. How to Encourage Participation.

4. How to Handle Behavior Challenges.

What's Next?

10. HOW TO CLOSE AND EVALUATE A WORKSHOP.

1. Why a Closing Is Important.

2. Evaluating the Workshop.

What's Next?

Resources.

About the Author.