Curing Health Care: New Strategies for Quality Improvement / Edition 1

by Donald M. Berwick, A. Blanton Godfrey, Jane Roessner

Overview

Applying Quality-Assurance Methods

A Report on the National Demonstration Project on Quality Improvement in Health Care

This book is recommended for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves.
—Healthcare Financial Management

Learn how health care organizations can use the quality improvement process to help regain control and hope in a time of frustration and skyrocketing costs. In ten key lessons, the authors demonstrate what works and does not work in actual practice. They present case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills.

Product Details

ISBN-13:	9780787964528
Publisher:	Wiley
Publication date:	11/01/2002
Pages:	336
Product dimensions:	6.12(w) x 9.02(h) x 0.85(d)

About the Author

Donald M. Berwick is president and CEO of the Institute for Healthcare Improvement and clinical professor of pediatrics and health care policy, Harvard Medical School. He is also an associate in pediatrics at Boston's Children's Hospital and a consultant in pediatrics at Massachusetts General Hospital.

A. Blanton Godfrey is dean and Joseph D. Moore Professor, College of Textiles, North Carolina State University. He is the former chairman and CEO of the Juran Institute and the coeditor (with Joseph M. Juran) of Juran's Quality Handbook, Fifth Edition and the coauthor of Modern Methods for Quality Control and Improvement, Second Edition.

Jane Roessner is a writer for the Institute for Healthcare Improvement

Table of Contents

Foreword ix
Joseph M. Juran

Preface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiii

Preface xxxiii

The Authors xli

1. Symptoms of Stress in the Health Care System 1

2. Applying Quality Management to Health Care 18

3. Foundations of Quality Management 29

4. Using the Scientific Method to Define Problems 46

5. Organizing Quality Improvement Teams 67

6. The Diagnostic Journey 75

7. Implementing Successful Remedies 109

8. Holding and ExtAnding the Gains 134

9. Ten Key Lessons for Quality Improvement 144

Afterword: Reflections on the Future 159
David A. Garvin

Resource A: Participants in the National Demonstration Project 167

Resource B: A Primer on Quality Improvement Tools 177
Paul E. Plsek

Resource C: Three Project report 221

Resource D: Key Readings in Quality Improvement 275

Index 281

Editorial Reviews

Describes how health care organizations can apply modern quality assurance methods to help recapture control in a time of frustration and sky-rocketing costs. Provides case examples. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Booknews

"This book is recommended for managers wanting to enhance service quality and productivity. By avoiding mistakes and useless units of activity, gains in productivity occur as quality improves."

From the Publisher