Cultural Competency for Health Administration and Public Health

by Patti R. Rose

Overview

Cultural Competency for Health Administraion and Public Health is serves as an introductory text addressing comprehensive coverage specific to the fields of health services administration and public health. While cultural competency has become a popular topic in these fields, the general population, health service administration and public health students, health service administrators and public health practitioners are in need of a greater key information relevant to the topic and how to apply this knowledge in their area of study/work. This book provides readers with a clear and concise overview of the subject matter and the necessary tools to apply cultural competency processes in various healthcare settings, offering a systematic and disciplined approach to the process of achieving cultural competence.

Product Details

ISBN-13:	9780763761646
Publisher:	Jones & Bartlett Learning
Publication date:	04/14/2010
Edition description:	1E
Pages:	176
Product dimensions:	5.90(w) x 8.90(h) x 0.50(d)

About the Author

Dr. Patti Rose acquired her Master’s Degree (MPH) from Yale University, followed by her Doctorate (E.D.) from Teachers College, Columbia University. She has served as a Faculty member (from Adjunct Professor, Instructor, to the Associate Professor Level) at the University of Miami, Florida International University, Springfield College, Worcester State College, Nova Southeastern University, Barry University and Florida Atlantic University. She is the President and Founder (her current role) of her own firm, Rose Consulting. She has also served as President and CEO of Plainfield Health Center in Plainfield, NJ and as Vice President of Behavioral Health Services at The Jessie Trice Center for Community Health, one of the largest community health centers in the nation, in Miami, Florida. She is the author of several books, including, Cultural Competency for Health Administration and Public Health, published by Jones and Bartlett Learning in 2011 and Cultural Competency for the Health Professions, published in 2013 by the same publisher. Her newest text, released in 2016 by the same publisher is entitled, Health Disparities and Diversity, Context, Controversies and Solutions, First Edition. In the summer of 2013, she served as a Visiting Professor for Chinese college students at Jiaotong University in Shanghai, China, for six weeks, and through the JNC Program she was a faculty member during the summers of 2014, 2015 and 2016 for five weeks in Guangzhou, China at Jinan University. During the summer of 2017, also through JNC, she served as a Visiting Professor and Faculty Representative at Feng Chia University in Taichung, Taiwan and taught during the summer of 2018, at Jinan University in Shenzhen and at Chengdu Polytechnic University in 2019 through the JNC Program. She also served as an Educational Consultant and Liaison for the latter experience (in Chengdu) as she was instrumental in the development of the global academic experience there which included a partnership between the JNC Program and Essex County College in New Jersey. Dr. Rose has studied and has language skills in both Spanish and Mandarin based on her travels and intense study and speaking practice in both languages.

Table of Contents

Chapter 1 Introduction
Chapter 2 Cultural Competence and Diversity: Is there a Difference?
Learning Objectives, Key Terms and Introduction
Demographic Changes and Cultural Competence
Cultural Competence and Linguistic Competence
Diversity, Race and Ethnicity
Hispanics and Latinos
African Americans/Blacks
Native Americans and Alaska Natives
Asian Americans and Pacific Islanders
The Importance of Cultural Competency for Health Care Organizations and Public Health and Culture
Students and Fiscal Accountability and Cultural Competency
Accreditation and Culturally and Linguistically Appropriate Services(CLAS) in Health Care Standards
Conclusions
Chapter Summary and Chapter Problems
Chapter 3 Health Service Administration and Public Health and the Paradigm Shift
Learning Objectives, Key Terms and Introduction
The Need for a Paradigm Shift
Expansion of Minority Markets
Investing in Cultural Competence
The Business Aspect of Healthcare
Decreasing Malpractice Claims
Enhanced Customer Service and Quality of Care
Conclusions and Chapter Summary
Chapter Problems
Chapter 4 Understanding Cultural Nuances and Barriers to Cultural Appreciation
Learning Objectives, Key Terms and Introduction
Cultural Nuances
Cultural Competence as a Developmental Process
Linguistic Competence
Health Disparity
Diverse Health Care Leadership
Culture, Race and Ethnicity as a Factor in the Doctor Patient Relationship
Treatment Seeking Behaviors
Conclusions and Chapter Summary
Chapter Problems
Chapter 5 The Cultural Competence Continuum
Learning Objectives, Key Terms and Introduction
Cultural Competence Continuum and Cultural Destructiveness
Cultural Incapacity and Cultural Blindness
Cultural Pre-Competence
Cultural Competence
Cultural Proficiency and Cultural Competence Framework
Parameters that Differentiate Cultures
The Assumption Exercise
Conclusions
Chapter Summary
Chapter Problems
Chapter 6 Cultural Competence and the Role of the Board of Directors, Health Service Administrators, Providers and Staff
Learning Objectives, Key Words and Introduction
The Board of Directors
Chief Executive Officer (CEO) and Mission
Staff
Accreditation
Council on Education for Public Health
Settings Standards, Policies and Resource Allocation
Planning and Action
Assessment, Education and Training
Initiatives and Conclusions
Chapter Summary
Chapter Problems
Chapter 7 Cultural Competency and Assessment
Learning Objectives, Key Terms and Introduction
Attitudes
Assessment and Test-Retest Reliability
Alternate Form and Internal Consistency Reliability and Validity
A Cultural Competence Assessment Tool
Importance of Valid and Reliable Assessment Tools
Conclusion and Chapter Summary
Chapter Problems
Chapter 8 Cultural Competence Training
Introduction, Key Terms and Learning Objectives
The Significance of Cultural Competence Training and pproaches to Training
Elements Needed to Ensure Successful Training Programs
The Need for Cross Cultural Education and Training Essentials
The Importance of Providing Key Terms Relevant to Cultural Competence
Case Study
Key Components of Cultural Competence Training
Evaluation of Cultural Competence Training
Conclusions and Chapter Summary
Chapter Problems
Chapter 9 Culturally and Linguistically Appropriate Services (CLAS) Standards: An Overview
Learning Objectives, Key Terms and Introduction
The Need for CLAS Standards and Action Plans for Administrators
Culturally and Linguistically Appropriate (CLAS) Standards
Qualitative Research
Conclusions
Chapter Summary and Chapter Problems
Chapter 10 The Ultimate Challenge: Educational and Institutional Considerations
Learning Objectives and Key Terms
Introduction and The American Medical Association
The Commission on the Accreditation of Healthcare Organizations Education
The Joint Commission on the Accreditation of Healthcare Organizations
The Council on Education for Public Health
The Institute of Medicine
The Agency for Healthcare Research and Quality and The Sullivan Commission
Necessary Educational Requirements
Challenging Health Services Administrators and Public Health Practitioners
Conclusions
Chapter Summary
Chapter Problems
Chapter 11 Cultural Competence and Women of Color
Learning Objectives and Key Terms
Introduction and Needs Assessment
Women of Color as A Special Needs Population
Case #1
Case #2
Case #3
Case #4
Conclusions
Chapter Summary
Chapter Problems
Appendix I Cultural Competent Assessment Survey: Executive Team and Management
Appendix II Cultural Competent Assessment Survey: Staff
Appendix III Cultural Competent Assessment Survey: Providers
Appendix IV Glossary of Important Terms
Appendix V Websites and Journals Articles and Books
Appendix VI Sample Cultural Competence Plan

Editorial Reviews

Reviewer: Karin J Opacich, BSOT, MHPE, PhD (University of Illinois at Chicago School of Public Health)
Description: This book sends the message to health administrators and agencies that cultural considerations should be woven into the fabric of their endeavors.
Purpose: The author attempts to raise expectations for health administrators, especially those in public health, to assess and address cultural competence in their organizations. This is a daunting and worthy endeavor, but this book and most others of its kind seem to minimize the determinants of cultural bias and barriers to effectiveness. The book does succeed in providing suggestions, exercises, and resources for assessing the maturity of an organization in terms of cultural competence.
Audience: It appears that the book is written for a broad audience of existing and aspiring health professionals, while specifically targeting health service administrators. Indicated by her commitment to exploring cultural diversity and public health, the author offers credible and interesting perspectives.
Features: Health administrators who read this book will certainly get the message that both the culture of recipients of care and institutional culture are critical to success of the enterprise. The book includes some important advice, such as selecting a CEO and a board of directors who embody the cultural values and further the mission of a given program. It also includes methods, suggestions, and resources for assessing cultural competence. In this age of community participatory engagement, there may be more dramatic ways to illustrate the impact of cultural competency/incompetency in health organizations.
Assessment: This book may serve best as a prelude to more in-depth discussion and case study analysis of cultural competence/incompetence at the organization level.

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