Administration and Management in Criminal Justice: A Service Quality Approach / Edition 2

by Jennifer M. Allen, Rajeev Sawhney

Overview

Emphasizing a forward-thinking approach to service quality in criminal justice, Jennifer M. Allen and Rajeev Sawhney use a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views on what constitutes management in this service sector.

Product Details

ISBN-13:	9781483350707
Publisher:	SAGE Publications
Publication date:	06/27/2014
Edition description:	Second Edition
Pages:	560
Product dimensions:	7.30(w) x 9.00(h) x 1.00(d)

About the Author

Jennifer M. Allen is a full time professor and department head of the Department of Criminal Justice at the University of North Georgia. She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect. Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and policing administration and ethics. She is also the co-author of Criminal Justice Administration: A Service Quality Approach.

Rajeev Sawhney is a professor at Western Illinois University (WIU) in the Department of Management and Marketing. He holds a master’s in economics, an MBA, and a doctorate in operations and supply chain management. Since 1999, Dr. Sawhney has been teaching at WIU in the areas of service operations management, quality management, strategic management, and supply chain management. During this period, he has been inducted multiple times into Who’s Who in the World, Who’s Who Among America’s Teachers, Who’s Who in Science and Engineering, and Who’s Who in Higher Business Education. Dr. Sawhney has published several articles, a few of which have appeared in the Journal of Operations Management, the leading journal in the operations management discipline. He has also collaborated with Dr. Michiel R. Leenders in designing the Business Condition Index for the Purchasing Managers Association of Canada, which is now published monthly by leading Canadian newspapers. Dr. Sawhney serves as a consultant/researcher to Fortune 500 companies and nonprofit organizations. During this tenure, he has traveled extensively within and outside the United States, to Mexico, Canada, Asia, and Europe, to conduct workshops. Before moving to academics, Dr. Sawhney was a director with the Industry Ministry in India.

Table of Contents

Chapter 1. Defining Management and Organization
Chapter 2. Open Versus Closed Systems
Chapter 3. Service Quality Approach
Chapter 4. Environmental Influences
Chapter 5. Conflict, Power, and Ethical Issues
Chapter 6. Motivation
Chapter 7. Leadership
Chapter 8. Communication
Chapter 9. Police Administration
Chapter 10. Courts
Chapter 11. Probation and Parole
Chapter 12. Prisons, Jails, and Detention Centers
Chapter 13. Security Management
Chapter 14. Measuring Organizational Effectiveness and Service Quality

Editorial Reviews

I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged.

Evita G. Bynum

1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book.

George E. Higgins

This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources.

Mary Beth Finn

“I would describe this text as one that is grounded in the literature, but is written in an engaging fashion. Moreover, I would also highlight the fact that it is likely to be useful to traditional students as well as those who have been in the workforce for a long period of time. In short, it strikes a nice balance, which is relatively rare these days.”

Kevin M. Beaver

…engaging, holding student interest while covering a wide variety of aspects of criminal justice administration”

Eric Metchik

“Awesome book; it covers historical and contemporary issues, is an easy read, and is written at the appropriate academic level for students working on undergraduate degrees.”

Ronald Curtis

This is an unconventional criminal justice text wherein you have the ability to utilize the chapters to challenge your students and have them consider a different approach to criminal justice management. The book provides the student with the much needed push to think critically about matters which are vital to the success of future leaders within criminal justice organizations.”

Timothy C

“One of the best texts, if not the best text, for teaching undergraduate administration and management of criminal justice organizations. Its service quality approach is remarkable.”

Emmanuel Amadi

Overall, the text is informative and brings some new theories in the discussion on leadership and motivation…Chapter 13, discussion security management is a great addition to what is currently provided by other texts. The features are actually a plus. The resources are superior and allows for improving the learning and teaching experience.”

Denise Nation

“I would describe the text as being clear, comprehensive, informative and readable.”

Francis M. Williams

“This is an excellent text for both lower and upper division courses in administration of criminal justice. The text is thorough and understandable.”

Doris J. Astle