Title: Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction / Edition 1, Author: Robert B. Woodruff
Explore Series
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Title: Project Success and Quality: Balancing the Iron Triangle / Edition 1, Author: Andrew Wright
Title: Lean Office and Service Simplified: The Definitive How-To Guide / Edition 1, Author: Drew Locher
Title: Misadventures in Health Care: Inside Stories / Edition 1, Author: Marilyn Sue Bogner
Title: Lean Production Simplified: A Plain-Language Guide to the World's Most Powerful Production System / Edition 3, Author: Pascal Dennis
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Title: JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 2 -- Waste and the 5S's / Edition 2, Author: Hiroyuki Hirano
Title: Lean Human Performance Improvement / Edition 1, Author: Jerry L. Harbour
Title: Total Quality Management and the Schoolaa, Author: Stephen J. Murgatroyd

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