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Title: Service Breakthroughs, Author: James L. Heskett
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Service Breakthroughs
by James L. Heskett
eBook $15.99
Title: Marketing Services: Competing Through Quality, Author: Leonard L. Berry
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Marketing Services: Competing…
by Leonard L. Berry
eBook $0.99
Title: When Ladies Go A-Thieving: Middle-Class Shoplifters in the Victorian Department Store, Author: Elaine S. Abelson
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When Ladies Go A-Thieving:…
by Elaine S. Abelson
eBook $30.49 $37.12 Current price is $30.49, Original price is $37.12.
Title: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industr, Author: James Brian Quinn
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Intelligent Enterprise: A…
by James Brian Quinn
eBook $24.99
Title: Great Customer Service on the Telephone, Author: Kristin Anderson
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Great Customer Service on the…
by Kristin Anderson
eBook $5.49
Title: Service Quality: New Directions in Theory and Practice, Author: Roland T. Rust
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Service Quality: New…
by Roland T. Rust (Editor), Richard L. Oliver (Editor)
eBook $53.49 $71.00 Current price is $53.49, Original price is $71.00.
Title: Coaching Knock Your Socks Off Service, Author: Ron Zemke
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Coaching Knock Your Socks Off…
by Ron Zemke, Kristin Anderson
eBook $4.99
Title: Consumer Services and Economic Development, Author: Colin C. Williams
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Consumer Services and Economic…
by Colin C. Williams
eBook $53.99 $71.99 Current price is $53.99, Original price is $71.99.
Title: The Big Book of Customer Service Training Games, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming
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eBook $21.99 $28.80 Current price is $21.99, Original price is $28.80.
Title: Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success, Author: Leonard L. Berry
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Discovering the Soul of…
by Leonard L. Berry
eBook $18.99
Title: Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands: A CEO's True Story, Author: Robert Rodin
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Free, Perfect, and Now:…
by Robert Rodin
eBook $13.99
Title: Effective Consumer Complaining: Win - Don'T Whine, Author: Ola Kaufman
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Effective Consumer Complaining…
by Ola Kaufman
eBook $8.49 $9.99 Current price is $8.49, Original price is $9.99.
Title: The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers, Author: George S Day
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The Market Driven Organization…
by George S Day
eBook $15.99
Title: Handbook of Services Marketing and Management, Author: Teresa A. Swartz
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Handbook of Services Marketing…
by Teresa A. Swartz (Editor), Dawn Iacobucci (Editor)
eBook $66.49 $88.00 Current price is $66.49, Original price is $88.00.
Title: The Professional Service Firm50, Author: Tom Peters
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The Professional Service…
by Tom Peters
eBook $4.99
Title: Emotional Value: Creating Strong Bonds with Your Customers, Author: Janelle Barlow
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Emotional Value: Creating…
by Janelle Barlow, Dianna Maul
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eBook $20.99 $27.95 Current price is $20.99, Original price is $27.95.
Title: Shoplifting: A Social History, Author: Kerry Segrave
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Shoplifting: A Social History
by Kerry Segrave
eBook $14.49 $18.99 Current price is $14.49, Original price is $18.99.
Title: Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy, Author: Valarie A. Zeithaml
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Driving Customer Equity: How…
by Valarie A. Zeithaml, Katherine N Lemon, Roland T Rust
eBook $19.99
Title: Empowerment: HR Strategies for Service Excellence, Author: Conrad Lashley
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Empowerment: HR Strategies for…
by Conrad Lashley
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eBook $41.49 $54.95 Current price is $41.49, Original price is $54.95.
Title: Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction, Author: Barbara Rollin
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Ask!: The Revolutionary New…
by Barbara Rollin
eBook $11.99

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