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Title: On Great Service: A Framework for Action, Author: Leonard L. Berry
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On Great Service: A Framework…
by Leonard L. Berry
eBook $17.99 $23.99 Current price is $17.99, Original price is $23.99.
Title: The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value, Author: James L. Heskett
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The Service Profit Chain: How…
by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
eBook $19.49 $25.99 Current price is $19.49, Original price is $25.99.
Title: Now . . . Build a Great Business!: 7 Ways to Maximize Your Profits in Any Market, Author: Mark
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Now . . . Build a Great…
by Mark "Sauce Stache" Thompson, Brian Tracy, Frances Hesselbein (Foreword by), Marshall Goldsmith (Preface by)
eBook $11.49 $14.99 Current price is $11.49, Original price is $14.99.
Title: The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work, Author: Natalie Nixon
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The Creativity Leap: Unleash…
by Natalie Nixon
eBook $14.99 $19.99 Current price is $14.99, Original price is $19.99.
Title: How to Talk to Customers: Create a Great Impression Every Time with MAGIC, Author: Diane Berenbaum
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How to Talk to Customers:…
by Diane Berenbaum, Tom Larkin
eBook $13.49 $17.99 Current price is $13.49, Original price is $17.99.
Title: Keep Your Donors: The Guide to Better Communications & Stronger Relationships, Author: Tom Ahern
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Keep Your Donors: The Guide to…
by Tom Ahern, Simone Joyaux
#170 in Series
eBook $14.99 $19.99 Current price is $14.99, Original price is $19.99.
Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results, Author: Renée Evenson
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Powerful Phrases for Effective…
by Renée Evenson
eBook $13.49 $17.99 Current price is $13.49, Original price is $17.99.
Title: Questions that Sell: The Powerful Process for Discovering What Your Customer Really Wants, Author: Paul Cherry
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Questions that Sell: The…
by Paul Cherry
eBook $11.49 $14.99 Current price is $11.49, Original price is $14.99.
Title: 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression, Author: Donna Cutting
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501 Ways to Roll Out the Red…
by Donna Cutting
eBook $14.49 $18.99 Current price is $14.49, Original price is $18.99.
Title: Seeing the How: Transforming What People Do, Not Buy, To Gain Market Advantage, Author: Allen P. Adamson
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Seeing the How: Transforming…
by Allen P. Adamson
eBook $15.99
Title: Customer-Data-Plattformen: Grundlagen, Systeme, Implementierung und Prozesse, Author: Jonas Rashedi
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Customer-Data-Plattformen:…
by Jonas Rashedi, Lena Mauer
eBook $22.49 $29.99 Current price is $22.49, Original price is $29.99.
Title: The Human Experience: How to make life better for your customers and create a more successful organization, Author: John Sills
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The Human Experience: How to…
by John Sills
eBook $16.99 $22.40 Current price is $16.99, Original price is $22.40.
Title: Closing Intelligence: How To Get Others To Say Yes In Life And Business, Author: Oscar Subirats
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Closing Intelligence: How To…
by Oscar Subirats
eBook $14.99
Title: The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others and Maximize Your Life, Author: Steven Shaw
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The Art of PASS FAIL -…
by Steven Shaw
eBook $14.99 $19.99 Current price is $14.99, Original price is $19.99.
Title: A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty, Author: Janelle Barlow
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A Complaint Is a Gift Workbook…
by Janelle Barlow, Victoria Holtz
eBook $17.49 $22.95 Current price is $17.49, Original price is $22.95.
Title: The Customer-Base Audit: The First Step on the Journey to Customer Centricity, Author: Peter Fader
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The Customer-Base Audit: The…
by Peter Fader, Bruce G.S. Hardie, Michael Ross
eBook $18.99 $24.99 Current price is $18.99, Original price is $24.99.
Title: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty, Author: Ashley Reichheld
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The Four Factors of Trust: How…
by Ashley Reichheld, Amelia Dunlop (Editor)
eBook $20.00
Title: Jornada da Experiência do Cliente: Unindo práticas e metodologias da cultura customer centric para alcançar crescimento e geração de resultados com foco no cliente!, Author: Antonio Muniz
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Jornada da Experiência do…
by Antonio Muniz, Anderson Gonzaga de Souza, Bruna Martins Grellt, Luiz Eduardo Labriola
Explore Series
eBook $10.99
Title: Customer Relationship Management: Rules of Engagement, Author: Tope Popoola
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Customer Relationship…
by Tope Popoola
eBook $10.99
Title: The Come Back Culture: 10 Business Practices That Create Lifelong Customers, Author: Jason Young
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The Come Back Culture: 10…
by Jason Young, Jonathan Malm, Horst Schulze (Foreword by)
eBook $18.99 $24.99 Current price is $18.99, Original price is $24.99.

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