Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction / Edition 1, Author: Andrew Waite
Title: The Telecom Handbook: Understanding Telephone Systems and Services / Edition 4, Author: Jane Laino
Title: Carrier Communication over Power Lines, Author: Heinrich-K. Podszeck
Title: Telecommunications Local Networks, Author: W.K. Ritchie
Title: Mobile Channel Characteristics, Author: James Cavers