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Zombie Loyalists
by Peter Shankman
Narrated by  Jason Huggins
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You Need PR: An Approachable Guide to Public Relations for Early-Stage Companies
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X: The Experience When Business Meets Design
by Brian Solis
Narrated by  Steven Menasche
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Would You Do That to Your Mother?: The
by Jeanne Bliss
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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
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Win the Customer: 70 Simple Rules for Sensational Service
by Flavio Martins
Narrated by  Don Hagen
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Why Customers Leave: (and How to Win Them Back)
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When the Headline Is You: An Insider's Guide to Handling the Media
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What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales
by Ram Charan
Narrated by  Dick Hill
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What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
by Nicholas Webb
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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
by Nicholas J. Webb
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UnMarketing: Stop Marketing. Start Engaging.
by Scott Stratten
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
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Uncopyable: How to Create an Unfair Advantage over Your Competition
by Steve Miller
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
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Trust-Based Selling
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Trust Signals
by Scott Baradell
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True Story: How to Combine Story and Action to Transform Your Business
by Ty Montague
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Transform Customer Experience: How to achieve customer success and create exceptional CX
by Isabella Villani
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Total Quality Management: Customers and Products
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