Title: Universal Design: The HUMBLES Method for User-Centred Business, Author: Francesc Aragall
Title: The Handbook of Customer Satisfaction and Loyalty Measurement, Author: Nigel Hill
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Navigating Tough Customer Interactions: Strategies for Handling Challenging Customer Situations
by Adam Walker
Narrated by  Adam Walker
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Mastering Customer Interactions: Handling Difficult Clients with Ease: Strategies for Resolving Conflicts and Building Stronger Relationships
by Sophia Bennett
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Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
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Defusing Negativity: Strategies for Managing Negative People: How to Stay Positive Around Negative People
by Ethan Carter
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Customer Centricity: Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
by Peter Fader
Narrated by  Patrick Lawlor
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