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Title: Eccentric Orbits: The Iridium Story, Author: John Bloom
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Title: After the Breakup: U.S. Telecommunications in a More Competitive Era, Author: Robert W. Crandall
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Title: The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation, Author: Donna FLUSS
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Title: Call Centers For Dummies, Author: Real Bergevin
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Title: American Turnaround: Reinventing AT&T and GM and the Way We Do Business in the USA, Author: Edward Whitacre
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