Zero Fail: The Rise and Fall of the Secret Service

by Carol Leonnig Narrated by Maggi-Meg Reed, Carol Leonnig

Overview

NEW YORK TIMES BESTSELLER ¿ “This is one of those books that will go down as the seminal work-the determinative work-in this field. . . . Terrifying.”-Rachel Maddow

The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6-by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It
 
NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST

Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today-from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency's once-hallowed image before fixing its flaws. But the Secret Service wasn't always so troubled.

The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama's presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump's arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains.

To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that's in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”

Editorial Reviews

From the Publisher

This book is a wake-up call, and a valuable study of a critically important agency.”—The New York Times

“Zero Fail is an important book, one that will ruffle feathers in need of ruffling and that will be useful to legislators, policymakers and historians alike.”—The Washington Post

“Here is journalism as a true and honest public service. . . . [Zero Fail] is just terrific.”—The Wall Street Journal

“Terrifying . . . There is certainly heroism here, and there are certainly plots that were foiled, and there are certainly instances of an agency in the moment being well run and foiling an attack and chasing something down and being on top of stuff. But there is an astonishing litany of stuff they have done wrong and scrapes we have narrowly avoided in this country by the skin of our teeth and through sheer luck. . . . It just flips your stomach up and down. This is one of those books that will go down as the seminal work—the determinative work—in this field.”—Rachel Maddow

Kirkus Reviews

2021-05-25
Pulitzer Prize–winning Washington Postreporter Leonnig paints a damning portrait of a federal agency in crisis.

The Secret Service was born after the failure of a bodyguard to protect Abraham Lincoln from an assassin’s bullet. The agency’s mission should be simple, but it has become mired in morale problems, malfeasance, and poor leadership. It has regularly “been ranked as the most hated place to work in the federal government,” a fiefdom of clashing bosses who demand personal loyalty, in exchange for which they’re willing to look the other way on certain matters. In a seamy example, while on duty in Cartagena, agents solicited prostitutes, some of whom were revealed to have cartel connections. The agency is necessary, as Leonnig easily demonstrates by citing statistics surrounding threats to Barack Obama, which earned him protection a full year ahead of his formal eligibility as a candidate. Yet, as the author writes, the Secret Service is shot through with unacknowledged racism—e.g., a noose hanging in a room used by a Black instructor was attributed to “one bad apple, not to the existence of a larger problem.” Moreover, it is thoroughly politicized; MAGA hats were regularly seen on agents’ desks during the Trump years, and some cheered on the Jan. 6 insurrectionaries. Leonnig charges that, against regulations, one agent became involved with Tiffany Trump. Meanwhile, the president himself “sometimes acted as if he were the head of personnel decisions at the Service,” trying to have the leader of his wife’s protective detail removed because he “was bothered by the chunky heels she wore on the job.” In a supreme irony, he complained of overweight agents as well. While the presidential detail has since been purged, and the agency is not paying exorbitant rent to enrich the occupant of the White House, “the Service remains spread dangerously thin” and, it seems, scarcely able to perform its mission.

A solid case for restructuring a neglected and neglectful agency whose job is too important to admit laxity.

Product Details

BN ID:	2940172913440
Publisher:	Penguin Random House
Publication date:	05/18/2021
Edition description:	Unabridged

Read an Excerpt

Prologue


On the evening of March 30, 1981, an eight-year-old boy in Norfolk, Virginia, sat glued to his family’s living room TV. Earlier that day, John Hinckley, Jr., had attempted to assassinate Ronald Reagan outside the Washington Hilton. But as CBS News played the scene in a slow-motion loop, the boy’s focus wasn’t on the president. It was on the man who entered the frame.

Over and over again, the boy watched in amazement as this square-jawed man in a light gray suit turned toward the gunfire and fell to the ground, clutching his stomach. By taking a bullet for the president, the newsman said, Tim McCarthy probably saved his life. At that moment, young Brad Gable (not his real name) knew exactly what he wanted to do when he grew up:

He would be a Secret Service agent.

Now, thirty years later, Gable had indeed fulfilled that mission. He was a member of the Secret Service’s Counter Assault Team, or CAT. In the constellation of presidential protection, CAT arguably has the most dangerous assignment. When most people think of the Secret Service, they picture the suited agents who cover and evacuate the president in moments of danger. The heavily armed CAT force has a different mission: Run toward whatever gunfire or explosion threatens the president and neutralize it. The team’s credo reflects the only two fates they believe await any attacker who crosses them: “Dead or Arrested.”

Gable was proud of the career he had chosen. Among his colleagues, he was respected for the pure patriotism driving him and for his intense focus on operational details. So why, in the late summer of 2012, as he sat in a restaurant near Fort Bragg, North Carolina, did he suddenly feel like throwing up?

Gable and his fellow agents had come to a mom-and-pop restaurant with a group of Delta Force members who were overseeing the CAT team’s annual training. Gable’s squad had drilled for almost a week with these steely Special Forces operators, playing out mock assassination attempts and blind attacks to learn how to shield themselves and their buddies in close-quarters combat.

After a dinner of ribs, steaks, and wings, Gable sat back for some beers and small talk with one of 9/11’s faceless heroes, a Delta Force sergeant major I’ll call John. Gable liked John’s no-bullshit style. He had real battlefield experience—two weeks after the 9/11 attacks, he’d been part of the raid on Mullah Omar’s Kandahar compound, but he didn’t crow about it—which instantly earned Gable’s trust and respect.

On his second beer, Gable felt loose enough to ask John a question that had been on his mind: “After teaching so many operators and law enforcement agents, what do you think of the Secret Service’s overall readiness?” The sergeant major demurred, so Gable pressed him.

“Seriously, how would you rate us?”

“Look,” John said. “I feel sorry for you guys. The Service has really let you down. You’ll never be able to stop a real attack.”

It wasn’t the answer Gable had hoped for, and as he listened to John dissect the Service’s outdated equipment and spotty training, his stomach grew queasy. Deep down, he knew how ill-equipped and out of date the Secret Service was, but hearing it articulated by someone he respected made it impossible to deny. His mind drifted to all the times he had seen the Service drop the ball—most recently, a 2010 trip to Mumbai with President Obama, in which his unit had narrowly avoided a major international incident after nearly killing an unidentified gunman who turned out to be a local police officer. Scenarios like these were dress rehearsals for a real attack on the president, and in his five years with CAT, he had seen the Service fail so many of them.

Gable was now faced with a brutal truth: Increasingly, the Secret Service was fulfilling its Zero Fail mission based not on its skills, people, training, or technology, but on dumb luck. How long would it be before that luck ran out? Gable wasn’t alone. He knew other dedicated agents who felt a growing sense of disillusionment, especially with the agency’s leadership. But fear of repercussions had kept them silent. Until the stakes got too high.

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