Do customers and employees report the same kinds of events and behaviors leading to satisfaction and dissatisfaction in service encounters? Is there a clear protocol for what is an indication? Are there local terms used by inspectors in place of official indication terms? Are correct cleaning materials (cloths, solvents) available at the workplace? What is the Environmental Performance&Recognition Program?
This easy Zero Defects self-assessment will make you the credible Zero Defects domain auditor by revealing just what you need to know to be fluent and ready for any Zero Defects challenge.
How do I reduce the effort in the Zero Defects work to be done to get problems solved? How can I ensure that plans of action include every Zero Defects task and that every Zero Defects outcome is in place? How will I save time investigating strategic and tactical options and ensuring Zero Defects costs are low? How can I deliver tailored Zero Defects advice instantly with structured going-forward plans?
There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Zero Defects essentials are covered, from every angle: the Zero Defects self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Zero Defects outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Zero Defects practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Zero Defects are maximized with professional results.
Your purchase includes access details to the Zero Defects self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
- In-depth and specific Zero Defects Checklists
- Project management checklists and templates to assist with implementation
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
