Table of Contents
1 I Want, You Want: Or the Sicilian Stalemate and how to avoid it 1
2 How do you deal with conflict 7
3 Beyond evil and illness: Old and new ideas about conflict within organizations 23
4 Why conflict is inevitable within organizations 29
5 One is not enough: Or identifying the sources of conflict 63
6 On the escalator: Or how small conflicts quickly become large ones 75
7 Destructive and productive uses of conflict 101
8 An exercise in dealing with conflict 119
9 Getting past “Yes” or the theoretically perfect resolution of any conflict 129
10 Negotiating from strength: Or how to get others to give you power to resolve a conflict 155
11 How professional negotiators operate: Positional bargaining versus interest bargaining 179
12 The mini-max strategy: Or what should I give and what should I get? 199
13 Determining your opponent’s mini-max 217
14 Unpacking: Or how to find multiple ways to help your opponents get a good deal 229
15 Undoing, tokening, bone-throwing, issue substitution: And other paths to pacification 249
16 The hardball negotiator: Or how to fight dirty when you have to 263
17 It’s not always easy: but it’s usually possible 295
Index 299
