Why Humans Matter More Than Ever

by MIT Sloan Management Review

Overview

Experts offer strategies for managing people in technocentric times.

In these technocentric times, it is more important than ever to manage people well. Companies—employees and managers—may feel overwhelmed by the never-ending disruptions caused by new technologies. This volume in the Digital Future of Management series shows why we should step back, take stock, and seize just a bit more control over how our world is evolving. In Why Humans Matter More Than Ever, management experts from both industry and academia offer strategies for managing people in our brave new digital world.

The contributors explain how new technologies, even the most sophisticated artificial intelligence agents, depend on human collaboration. Companies need to develop rules, principles, and clear ethical guidelines that structure smart object–human interactions. Moreover, in a world filled with technology distractions, we must learn to how to manage our most valuable personal resource: our attention. Leaders need to step up to prepare their organizations for the evolution of work, showing them how to adapt, be more collaborative, and learn new skills. As virtual collaborations take place across professions, locations, and industries, we must adopt the best practices in virtual communication. Finally, going beyond empathy and curiosity, leaders should be self-aware enough to remind themselves of what they may be missing—even the best managers don't know everything.

Contributors
Lynne Andersson, Robert D. Austin, Catherine Bailey, Kathryn M. Bartol, Daniel Han Ming Chng, Chris DeBrusk, Arati Deo, Kishore Durg, Lauren Eskreis-Winkler, Mallika Fernandes, Ayelet Fishbach, Fritz Fleischmann, Kristen Getchell, Bhaskar Ghosh, Brad Gilbreath, Rob Gleasure, Sergey Gorbatov, Lynda Gratton, N. Sharon Hill, Beth Humberd, Bala Iyer, Tae-Yeol Kim, Frieda Klotz, Angela Lane, Scott Latham, Thomas W. Malone, Daniel McDuff, Alain Pinsonneault, Yasser Rahrovani, Fabrizio Salvador, Amanda Shantz, Antti Tenhiälä, Jan vom Brocke, Eoin Whelan

Product Details

ISBN-13:	9780262355025
Publisher:	MIT Press
Publication date:	08/20/2019
Series:	The Digital Future of Management
Sold by:	Penguin Random House Publisher Services
Format:	eBook
Pages:	200
File size:	742 KB
Age Range:	18 Years

Table of Contents

Series Foreword ix

Introduction: A Platform Greater Than Facebook Paul Michelman xi

I Making Technology Fit for Humans 1

1 Humanizing Tech May Be the New Competitive Advantage Bala Iyer Kristen Getchell Fritz Fleischmann 3

2 Managing the Distraction-Focus Paradox Carsten Lund Pedersen 9

3 Want the Best Results from AI? Ask a Human Bhaskar Ghosh Kishore Durg Arati Deo Mallika Fernandes 15

II How We Work 21

4 Four Ways Jobs Will Respond to Automation Scott Latham Beth Humberd 23

5 How Al Can Amplify Human Competencies Ken Goldberg, interviewed Frieda Klotz 31

6 How Human-Computer "Superminds" Are Redefining the Future of Work Thomas W. Malone 37

7 Face the Future of Work Lynda Gratton 53

8 How Emotion-Sensing Technology Can Reshape the Workplace Eoin Whelan Daniel McDuff Rob Gleasure Jan vom Brocke 57

9 When Communication Should Be Formal Antti Tenhiälä Fabrizio Salvador 67

III How We Manage 77

10 Improving Communication in Virtual Teams N. Sharon Hill Kathryn M. Bartol 79

11 Get Things Done with Smaller Teams Chris DeBrusk 87

12 Is HR Missing the Point on Performance Feedback? Sergey Gorbatov Angela Lane 95

13 The Leadership Demands of Extreme Teaming Amy Edmondson, interviewed Frieda Klotz 111

14 If You Cut Employees Some Slack, Will They Innovate? Yasser Rahrovani Alain Pinsonneault Robert D. Austin 121

15 Need Motivation at Work? Try Giving Advice Lauren Eskreis-Winkler Ayelet Fishbach 131

16 Why People Believe in Their Leaders - or Not Daniel Han Ming Chng Tae-Yeol Kim Brad Gilbreath Lynne Andersson 135

17 Building an Ethically Strong Organization Catherine Bailey Amanda Shantz 147

Contributors 165

Notes 171

Index 183