Soundview Executive Book Summaries
The World Famous Pike Place Fish Market in Seattle is a place where fishmongers toss fish to each other in a lively atmosphere that embodies the benefits of a positive work culture. In When Fish Fly, company founder John Yokoyama and psychologist Joseph Michelli present proven strategies for creating a workplace culture that leads to superior customer service, high employee morale, and an energetic environment. They also describe how companies can live a vision and make a difference. Copyright © 2005 Soundview Executive Book Summaries
From the Publisher
"[The Authors] offer advice for instilling passion in employees, thinking outside the profit box and striving to reach out to the community and customers, solving problems effectively and with a view to improvement ends.... Well-placed quotes from such luminaries as Nelson Mandela ... enhance the book's inspirational, if idealistic, messages."—Publishers Weekly
APR/MAY 05 - AudioFile
After a brush with bankruptcy, the owner of a Seattle fish market transformed his business into a workplace that respects workers and makes a difference in the lives of everyone the staff contacts. The story of this transformation made the small company world-famous and spawned bestselling books, audios, and videos. The text is marvelously rendered by Kevin Gray, who manages to keep the threads of the inspiring tale pulled together in spite of an abridgment that feels truncated. That aside, the two-hour recording is a great lesson on small-group leadership, a compact guide to organizational change that all business owners should hear on a regular basis. T.W. © AudioFile 2005, Portland, Maine
