What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead
Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis


It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism.


In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.


Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway.


Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.

"1129811847"
What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead
Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis


It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism.


In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.


Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway.


Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.

27.0 In Stock
What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead

What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead

by Frank Supovitz
What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead

What to Do When Things Go Wrong: A Five-Step Guide to Planning for and Surviving the Inevitable-And Coming Out Ahead

by Frank Supovitz

Hardcover(New Edition)

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$27.00 
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Overview

Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis


It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism.


In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out.


Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway.


Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.


Product Details

ISBN-13: 9781260441581
Publisher: McGraw Hill LLC
Publication date: 05/09/2019
Edition description: New Edition
Pages: 288
Product dimensions: 5.80(w) x 9.10(h) x 1.20(d)

About the Author

Frank Supovitz has been running some of the world’s most prestigious, widely viewed, and well-attended sports and entertainment events for more than 25 years. As Senior Vice President of Events for the National Football League, he oversaw the meteoric growth of Super Bowl, Pro Bowl, and the NFL Draft. Over the 50-year history of the Super Bowl, he is one of only four people to have held that unique job.

Table of Contents

Acknowledgement vii

Forewor ix

1 Can This Day Get Any Worse 1

Step 1 Imagine

2 Defining Disaste 13

3 Anything That Can Go Wron 21

4 It's a Matter of Tim 35

5 Living in the Land of the Likel 43

Step 2 Prepare

6 The "BCD's" of Contingency Plannin 53

7 Hope Is Not a Strateg 65

8 Prepare for Anythin 73

9 Communicate or Di 83

10 Command and Collaborat 93

11 Building a Super Tea 103

Step 3 Execute

12 Managing the Inverted Pyrami 115

13 Building an Empowerment Cultur 127

14 Leading a Community of Problem Solver 135

15 Everything Affects Everything Els 147

16 Real-Time Managemen 157

17 Two-Minute Dril 167

Step 4 Respond

18 Confronting the "Oops-Damn" Moment 179

19 The Crisis Within, the Crisis Withou 189

20 Right Has Left the Buildin 199

21 Managing Recover 209

22 Managing the Messag 217

Step 5 Evaluate

23 Breathe. Debrief. Repeat 229

Conclusion: A Bullet Dodged. For Now 239

Reference 249

Inde 261

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