About Hay Lam Yau
In my career as a coach, I get to listen to hundreds of entrepreneurs complaining about their chronic growing pains, like the intolerable levels of errors, their own cursed work-life balance, their eternal burden to find people who can do the job. To help them I would offer a few free tips, that I had learned from an era when this sort of information was standard in every blue-chip company. The entrepreneurs would self-medicate and hey-presto what do you know... it works.
I wrongly thought everyone knew this stuff. So it became a no-brainer ... rather than help entrepreneurs one at a time, let's put the information into an entertaining and fun book so everyone can have it.
About Deirdre Wilson
At the core of my being, I am an industrial designer. I learnt how to design for reproducibility and develop production processes when Australia was a manufacturing powerhouse. The satisfaction of designing the outcome and working out how to get there has never faded.
In the present day, my company works at the production stage of graphic design work to produce the unproducible. Without process design, we would be no different to any other design company. With it, we do what others can’t.
I am fortunate to have started work in the era of Australian manufacturing. Everything I learnt about designing processes, reducing errors or waste, costing out jobs, documenting processes and teaching people how to produce the new thing are all skills I use every day.
Only the environment changes.
