We Need to Talk: Building Trust When Communicating Gets Critical

by Phillip Van Hooser, Kevin Vanhooser (Illustrator)

Overview

Will your business relationships suffer or be saved by your ability to communicate? Like it or not, our professional relationships are impacted positively or negatively by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our network is expanded or extinguished all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. Discover how you can establish empathy and trust when communicating with subordinates, co-workers, superiors or customers; rebuild the believability quotient when truthfulness has not always been practiced; rein in brutal honestly and the damage it causes; build rapport by actively listening; earn respect while delivering difficult or sensitive messages; build integrity while eliminating communication barriers like the grapevine; and get results by guaranteeing the message was interpreted correctly. Through a masterful use of stories and illustrations, Phillip Van Hooser shares six unique, power strategies for communicating when relationships and results are riding on your abilities.

Product Details

BN ID:	2940013606647
Publisher:	Phillip Van Hooser
Publication date:	02/01/2011
Sold by:	Barnes & Noble
Format:	eBook
File size:	2 MB

About the Author

Phillip Van Hooser is founder and concept director for Leaders Ought To Know™ a comprehensive leadership development initiative that helps organizations maximize their leaders’ performance so they can achieve their organization’s goals.

Phil helps organizations create workplaces that experience growth and profitability, where employees find value and satisfaction in their work and where customers want to return over and over. His popular books, “We Need to Talk” and “Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty,” have been used by corporations around the globe to cultivate great leaders who create competitive advantage.

Van Hooser is a certified speaking professional, member of the Speaker Hall of Fame and past president of the National Speakers Association. He holds a B.S. in Marketing from Murray State University and an M.B.A. from Nova Southeastern University. For more information, please visit http://www.vanhooser.com.