Virtual EI (HBR Emotional Intelligence Series)
Be mindful, empathetic, and authentic—even on-screen.

Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.

Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections.

This volume includes the work of:

  • Amy C. Edmondson
  • Mark Mortensen
  • Heidi K. Gardner
  • Amanda Sinclair

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Virtual EI (HBR Emotional Intelligence Series)
Be mindful, empathetic, and authentic—even on-screen.

Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.

Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections.

This volume includes the work of:

  • Amy C. Edmondson
  • Mark Mortensen
  • Heidi K. Gardner
  • Amanda Sinclair

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Overview

Be mindful, empathetic, and authentic—even on-screen.

Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging.

Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into the conversation, and make real connections.

This volume includes the work of:

  • Amy C. Edmondson
  • Mark Mortensen
  • Heidi K. Gardner
  • Amanda Sinclair

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.


Product Details

ISBN-13: 9781647823290
Publisher: Harvard Business Review Press
Publication date: 04/26/2022
Series: HBR Emotional Intelligence Series
Pages: 176
Sales rank: 1,016,071
Product dimensions: 5.00(w) x 6.90(h) x 0.70(d)

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 12 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

You can find HBR at: hbr.org
Twitter: @HarvardBiz
LinkedIn: linkedin.com/company/harvard-business-review
Facebook: @HBR
Instagram: @harvard_business_review
YouTube: youtube.com/user/harvardbusinessreview

Table of Contents

1 WFH Is Corroding Our Trust in Each Other 1

Rebuild-and maintain-relationships. Mark Mortensen Heidi K. Gardner

2 What Psychological Safety Looks Like in a Hybrid Workplace 13

When we can't share our whole selves, work suffers. Amy C. Edmondson Mark Mortensen

3 Write Down Your Team's Unwritten Rules 29

It's okay to … document things like what your work styles are and how you'll communicate. Liz Fosslien Mollie West Duffy

4 The Endless Digital Workday 41

Stay connected when you're always on-even if you're not always on together. Arjun Narayan Rohan Narayana Murty Rajath B. Das Scott Duke Kominers

5 Find Your Focus and Stop Zoning Out in Zoom Meetings 65

Tune in and get engaged. Sarah Gershmart

6 Elevate Your Presence in a Virtual Meeting 75

It takes more than filters and good lighting. Joel Schwartzberg

7 Make Time for Small Talk in Your Virtual Meetings 85

A bit of banter builds deeper connections. Bob Frisch Cary Greene

8 Yes, Virtual Presenting Is Weird 99

Read the Zoom. Sarah Gershman

9 Five Ways to Reduce Rudeness in the Remote Workplace 109

Don't let incivility hide behind a keyboard. Dana Kabat-Farr Rémi Labelle-Deraspe

10 Stay Mindful When You're Working Remotely 131

Don't just be online-be present. Atyson Meister Amanda Sinclair

Index 143

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