JANUARY 2020 - AudioFile
Warm, soft, and feminine, Jean Ann Douglass’s narration is skillful, but her tonality is mismatched to Kuang and Fabricant’s textbook examination of the evolution of the modern design paradigm: Machines should anticipate what we as humans require. Examining more than 100 years, the authors analyze how the world was slowly and then quickly digitally reconstituted according to user-friendly design. Their highly academic study may be better suited to a more professorial yet engaging narration style. Listeners will learn about user-friendly design in the development of highly successful commercial products—most obviously the iPhone. Speaking of design with the user in mind, more careful consideration should have been given to the assignment of the audiobook narration. Despite these reservations, the audiobook is an enjoyable listening experience. W.A.G. © AudioFile 2020, Portland, Maine
Publishers Weekly
09/23/2019
Journalist Kuang debuts with this engrossing history of how the design of commercial products and technological innovations came to be singularly focused on the user experience. It proves a sprawling and multifaceted story, with side excursions into near-miss nuclear disasters, WWII fighter plane crashes, and the latest developments in driverless cars. The user-friendly ethos, Kuang explains, requires learning “why people behave as they do” so as to “design around their foibles and limitations.” Not hesitating to get philosophical, he notes that this goal represents a remarkable intellectual shift from “the Enlightenment’s faith in the perfectibility of mankind’s reasoning.” One of the most intriguing chapters considers the use of metaphors in design—for example, the deeply entrenched metaphor of the “desktop” in Apple products—and the value of finding new metaphors. The work also includes profiles of influential designers such as Henry Dreyfuss—who worked on everything from waffle irons and school desks to thermostats and washing machines—and, in an afterword from coauthor Fabricant, cofounder of Dalberg Design, helpful tips for fellow designers on incorporating user-friendly practices. The result is an erudite and insightful exploration of a revolution in human thinking that most people have probably never considered. (Nov.)
From the Publisher
[An] engrossing history of how the design of commercial products and technological innovations came to be singularly focused on the user experience . . . [A]n erudite and insightful exploration of a revolution in human thinking that most people have probably never considered.”
—Publishers Weekly
“A readable, instructive study of the role of design in making our lives easier to live . . . Of a piece with the work of Henry Petroski or Donald Norman, Kuang and Fabricant’s book serves up plenty of useful examples and offers a few rules for would-be designers, the very first of which is 'start with the user.' A book that belongs on every designer’s shelf—and that consumers of design will enjoy, too.”
—Kirkus Reviews
“User Friendly weaves a stirring and unexpected story of how the machine age gave way to the iPhone era. Monolithic tools of war became chipper assistants, but at a price. Passionate and poised, Cliff Kuang and Robert Fabricant show us how friendliness mapped a new root structure for the simmering chaos of the recent internet.”
—ALEXIS MADRIGAL, author of Powering the Dream
“In this epic work, Cliff Kuang and Robert Fabricant offer us compulsively readable successor to The Design of Everyday Things. They have crafted a definitive narrative as well-designed as the products that grace its pages.”
—BRIAN MERCHANT, author of The One Device
“Digital-era design has strived to eliminate the user manual: To make and sell us things that ‘just work.’ But this leaves us uncertain how things work—or why they’ve been made to work the way they do. User Friendly gives us the answers. It’s the missing manual to the designed world, and that’s just what we need.”
—ROB WALKER, author of The Art of Noticing
“Happy, shiny, smiley gadgets! They're everywhere, and they're watching us. User-friendliness is the cognitive lubricant that makes us love the stuff we use. This fascinating book unveils how—and why—that love was crafted.”
—ELLEN LUPTON, author of Beautiful Users: Designing for People
“User Friendly is compulsory reading for the current age, in which business and society have turned to design in pursuit of growth and change. But design means little without empathy, and this book lays out a remarkable tale of how that insight became truth. This essential work shows why design has to be at the center of the human enterprise.”
—TIM BROWN, Chair of IDEO and author of Change by Design
“User Friendly illuminates our current age, where our devices strive to know us better than we know ourselves. Anyone who cares about the fraught but increasingly urgent role that design plays in our lives owes it to themselves to read this hugely compelling book.”
—SCOTT DADICH, former Editor-in-Chief, Wired, and creator of Abstract: The Art of Design
“Rarely do I dog-ear pages as much as I did with this book. Engrossing and rich with rarely-told stories and interviews, User Friendly gives critical insights to make us better, smarter consumers of design. And it shows us how those ideas will shape the world to come. It is a must read for anyone who cares about design and the challenges it has to meet in the coming decades.”
—JOE GEBBIA, co-founder of Airbnb
“When I had to stop, mid-reading, and send one of the stories in this book to a colleague, I knew it was instantly indispensable—whether for well-versed designers or anyone who’s ever questioned the design of everyday life. Rarely does a book have the power to turn any reader into a more conscious participant in the world around us. You need to read it.”
—LIZ DANZICO, Chair of the Interaction Design MFA program at the School of Visual Arts
Library Journal
11/01/2019
User-friendly is a term that many people use, but few think about its meaning. Here, journalist and UX designer Kuang and designer Fabricant dive deep into the definition of the term as it relates to different technologies and their creators. User-friendly is defined here as technologies that "know" what the user wants or needs and are easy for them to master. The authors detail the evolution of technologies as user-friendly despite perils and setbacks throughout history. Biographical information about some of the creators gives insight into how and why technologies were designed, grounding readers in storytelling rather than in technological jargon. By the end of the book, readers will have a better understanding of the ubiquitous term. Those interested in the backgrounds of technologies such as self-driving cars, the Facebook Like button, and even transportation systems will be intrigued to learn about their evolution. VERDICT Kuang and Fabricant offer accessible and thought-provoking insights into the ways that user-friendly design has influenced our lives, along with a contextual history of technology not available in many other books.—Natalie Browning, Longwood Univ. Lib., Farmville, VA
JANUARY 2020 - AudioFile
Warm, soft, and feminine, Jean Ann Douglass’s narration is skillful, but her tonality is mismatched to Kuang and Fabricant’s textbook examination of the evolution of the modern design paradigm: Machines should anticipate what we as humans require. Examining more than 100 years, the authors analyze how the world was slowly and then quickly digitally reconstituted according to user-friendly design. Their highly academic study may be better suited to a more professorial yet engaging narration style. Listeners will learn about user-friendly design in the development of highly successful commercial products—most obviously the iPhone. Speaking of design with the user in mind, more careful consideration should have been given to the assignment of the audiobook narration. Despite these reservations, the audiobook is an enjoyable listening experience. W.A.G. © AudioFile 2020, Portland, Maine
Kirkus Reviews
2019-09-11
A readable, instructive study of the role of design in making our lives easier to live.
Forget about the perfect mousetrap—how about a better fly swatter? A century ago, an enterprising fellow named Henry Dreyfuss—a hero among many in design editor Kuang and designer/writer Fabricant's lively book—came up with one. "The paddle had concentric rings like a pistol target," write the authors, "which made swatting flies into a game." It was a tossed-off design, but it had a singular virtue: It was self-explanatory "so that the user could readily understand all its functions." Not that a fly swatter has all that many functions, but Dreyfuss' Toperator washing machine did; with easy-to-read controls, it was a revolutionary and fast-selling device. A lesson there is that simplifying things so they become second nature is never a bad idea. Neither is reading the wind and the zeitgeist to figure out where needs lie that may not have been imagined before. That was the case with a different kind of 911 alert that recognized the fact that most attacks on our persons come not from strangers but from people we know—and voilà, a device was born that summoned a concierge to provide "a plausible excuse to dip out of whatever situation you were in, if needed." For the last century, the authors write, the designer's great challenge has been to "reignite the consumer impulse" in a time of general plenty and of constant technological evolution, inventing markets along the way: the iPhone, for instance, or Facebook. (Who knew that coming up with the "like" button required so much work to concoct "the simplest, friendliest way to express positivity"?) Of a piece with the work of Henry Petroski or Donald Norman, Kuang and Fabricant's book serves up plenty of useful examples and offers a few rules for would-be designers, the very first of which is "start with the user."
A book that belongs on every designer's shelf—and that consumers of design will enjoy, too.
