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Unleashing the Power of IT: Bringing People, Business, and Technology Together
While CIOs and IT leaders have faced challenges never seen in the history of their profession over the past few years, they've also been responsible for producing an awareness throughout their organizations that technology really can be a game-changer. From a business leader's perspective, market forces such as globalization, consumerization, and increasingly savvy consumers have turned technology into a key differentiator as companies seek to expand into new markets and create a competitive advantage.

Written for CIOs and IT managers, Unleashing the Power of IT is designed for you to immediately begin using the best practices and proven strategies found within this book. Rather than writing from a 30,000-foot level, author Dan Roberts has combined big-picture context with specific advice you can use in your next planning session, staff meeting, or client interaction. Based on proven approaches that generate results, this practical and applicable book takes a close look at:

  • Creating your twenty-first-century workforce and culture
  • Transforming your IT team
  • Building a customer-centric IT culture
  • Moving from order takers to consultative business partners
  • Negotiating agreements while strengthening relationships
  • Managing the art and science of projects
  • Sharpening your political savvy
  • Marketing IT's value

Cutthroat competition is forcing continuous innovation, and government regulations are driving constant introspection—all fueled by technology. Interact with customers through online communities. Use social media to enhance customer loyalty. Find new product and service innovations. Do it all with the invaluable guidance and wellspring of vital information found in Unleashing the Power of IT.

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Unleashing the Power of IT: Bringing People, Business, and Technology Together
While CIOs and IT leaders have faced challenges never seen in the history of their profession over the past few years, they've also been responsible for producing an awareness throughout their organizations that technology really can be a game-changer. From a business leader's perspective, market forces such as globalization, consumerization, and increasingly savvy consumers have turned technology into a key differentiator as companies seek to expand into new markets and create a competitive advantage.

Written for CIOs and IT managers, Unleashing the Power of IT is designed for you to immediately begin using the best practices and proven strategies found within this book. Rather than writing from a 30,000-foot level, author Dan Roberts has combined big-picture context with specific advice you can use in your next planning session, staff meeting, or client interaction. Based on proven approaches that generate results, this practical and applicable book takes a close look at:

  • Creating your twenty-first-century workforce and culture
  • Transforming your IT team
  • Building a customer-centric IT culture
  • Moving from order takers to consultative business partners
  • Negotiating agreements while strengthening relationships
  • Managing the art and science of projects
  • Sharpening your political savvy
  • Marketing IT's value

Cutthroat competition is forcing continuous innovation, and government regulations are driving constant introspection—all fueled by technology. Interact with customers through online communities. Use social media to enhance customer loyalty. Find new product and service innovations. Do it all with the invaluable guidance and wellspring of vital information found in Unleashing the Power of IT.

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Unleashing the Power of IT: Bringing People, Business, and Technology Together

Unleashing the Power of IT: Bringing People, Business, and Technology Together

by Dan Roberts
Unleashing the Power of IT: Bringing People, Business, and Technology Together
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Unleashing the Power of IT: Bringing People, Business, and Technology Together

Unleashing the Power of IT: Bringing People, Business, and Technology Together

by Dan Roberts

Overview

While CIOs and IT leaders have faced challenges never seen in the history of their profession over the past few years, they've also been responsible for producing an awareness throughout their organizations that technology really can be a game-changer. From a business leader's perspective, market forces such as globalization, consumerization, and increasingly savvy consumers have turned technology into a key differentiator as companies seek to expand into new markets and create a competitive advantage.

Written for CIOs and IT managers, Unleashing the Power of IT is designed for you to immediately begin using the best practices and proven strategies found within this book. Rather than writing from a 30,000-foot level, author Dan Roberts has combined big-picture context with specific advice you can use in your next planning session, staff meeting, or client interaction. Based on proven approaches that generate results, this practical and applicable book takes a close look at:

  • Creating your twenty-first-century workforce and culture
  • Transforming your IT team
  • Building a customer-centric IT culture
  • Moving from order takers to consultative business partners
  • Negotiating agreements while strengthening relationships
  • Managing the art and science of projects
  • Sharpening your political savvy
  • Marketing IT's value

Cutthroat competition is forcing continuous innovation, and government regulations are driving constant introspection—all fueled by technology. Interact with customers through online communities. Use social media to enhance customer loyalty. Find new product and service innovations. Do it all with the invaluable guidance and wellspring of vital information found in Unleashing the Power of IT.

Product Details

ISBN-13: 9781118044506
Publisher: Wiley
Publication date: 04/06/2011
Series: Wiley CIO
Sold by: JOHN WILEY & SONS
Format: eBook
Pages: 288
File size: 1 MB

About the Author

DAN ROBERTS is President and CEO of Ouellette & Associates, an IT-specific consulting and professional development firm known globally for developing the “human side” of the IT equation. Roberts is a keynote speaker and panel moderator at corporate and industry events and has published numerous articles on topics relating to transforming IT cultures. Roberts is co-author of Confessions of a Successful CIO, a book that captures the secret sauce of 10 industry leading, “bet-the-farm” CIOs.

OUELLETTE & ASSOCIATES CONSULTING, INC. has worked with more than 3,000 IT and shared service organizations since its founding in 1984. The firm works closely with CIOs and IT leadership teams to build the culture and assess and develop the “Core” skills that are necessary for success in today’s increasingly complex, always changing, need-for-speed business environment. To learn more, visit www.ouellette-online.com.

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Table of Contents

Foreword ix

Preface xiii

Acknowledgments xvii

CHAPTER 1 Creating Your Twenty-First Century Workforce and Culture 1

Core Skills for Success 3

A Consistent Terminology 4

Who Will Benefit Most 5

Leveraging This Book 6

CHAPTER 2 Transforming Your IT Team 9

How to Make This Transition: Learn to Think Differently 13

Five Critical Success Factors that Enable IT Organizational Excellence 19

Conclusion: High-Performance Reality 28

CHAPTER 3 Building a Client-Focused IT Culture 31

What Good Service Looks Like 33

Service Skills and Mindsets 38

Strategies for Developing a Service Mentality 46

Conclusion 51

CHAPTER 4 Evolving into the Role of Consultant 55

What Exactly Is a Consultant’s Role, Anyway? 58

Why Do I Need to Become More Consultative? 60

Learning to Change Hats: The Four Roles of IT 62

So, How Do I Become a Consultant? 64

How Difficult Can This Be? 72

Conclusion 74

CHAPTER 5 Negotiating: Getting What You Want without Damaging the Relationship 77

Position versus Interest Negotiations 79

Three Key Factors; Three-Step Process 82

Applying the Key Factors to the Second Step: Information Exchange 89

The Final Step: Now Comes the Bargaining 91

Conclusion: Effective Negotiators Are Made, Not Born 92

Notes 94

CHAPTER 6 Managing Projects: The Science and the Art 97

The Building Blocks of Project Management 100

Structuring Projects for Success 104

Developing Plans that Work 105

Managing to Successful Completion 108

The Four Tenets of the Project Manager’s Mindset 112

Conclusion: Thinking like a Project Manager 118

CHAPTER 7 Changing Your Requirements-Gathering Mindset 121

The What, Not the How 124

The Importance of the Interview 127

Communicating through Pictures 131

Writing a Solid Requirements Document 134

Conclusion 136

CHAPTER 8 Sharpening Your Political Savvy 139

Picturing Yourself as a Political Player 141

IT and Politics: Historically Strange Bedfellows 142

A Five-Step Process for Developing Political Awareness 145

Developing Political Skills 150

Conclusion 156

CHAPTER 9 Marketing IT’s Value 159

Marketing to the IT Department 162

Build Partnerships 165

Differentiate Yourself 166

Establish Credibility 168

Create Product and Service Awareness 169

Develop a Formal Plan 172

Determining Success 172

Conclusion 174

CHAPTER 10 Managing the Vendor Relationship 177

Both Sides of the Coin 178

Preparing for a New Role 180

Getting a Fresh Start 182

Seven Phases of Managing Vendor Partnerships 185

Conclusion 200

CHAPTER 11 Driving Change with Intent 203

Defining Terms 205

The Components of Change 205

Achieving Commitment Is Essential for Sustaining Change 206

Change Takes a Community 211

Clarity Precedes Activity 214

Messaging the Change 217

Conclusion 220

CHAPTER 12 Putting the Book into Action: Stories from the Trenches 223

A Newly Consultative IT Function Helps Drive St. Luke’s Health System Transformation 224

At Marriott, a Transformed IT-Business Relationship Is the Underpinning for Hospitality Giant’s Success 231

At Bowdoin College, Trust in IT Created a Culture of Change within a Haven of Liberal Arts 236

Conclusion 242

A Call to Action: Create Your Road Map for IT Transformation 243

Bibliography 245

About the Contributors 253

About O&A 257

Index 259

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