Trust in Risk Management: Uncertainty and Scepticism in the Public Mind

Trust in Risk Management: Uncertainty and Scepticism in the Public Mind

Trust in Risk Management: Uncertainty and Scepticism in the Public Mind

Trust in Risk Management: Uncertainty and Scepticism in the Public Mind

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Overview

Trust is an important factor in risk management, affecting judgements of risk and benefit, technology acceptance and other forms of cooperation. In this book the world's leading risk researchers explore all aspects of trust as it relates to risk management and communication. The authors draw on a wide variety of disciplinary approaches and empirical case studies on topics such as mobile phone technology, well-known food accidents and crises, wetland management, smallpox vaccination, cooperative risk management of US forests and the disposal of the Brent Spar oil drilling platform. The book integrates diverse research traditions and provides new insights into the phenomenon of trust, including the factors that lead to the establishment and erosion of trust. Insightful analyses are provided for researchers and students of environmental and social science and professionals engaged in risk management and communication in both public and private sectors.

Product Details

ISBN-13: 9781849711067
Publisher: Taylor & Francis
Publication date: 06/16/2010
Series: Earthscan Risk in Society
Edition description: 1
Pages: 312
Product dimensions: 6.10(w) x 9.10(h) x 0.80(d)

About the Author

Michael Siegrist is Lecturer and Senior Researcher at the University of Zurich and ETH Zurich, Switzerland. Timothy C. Earle is a Research Associate at Western Washington University, Bellingham, US. Heinz Gutscher is Professor of Social Psychology at the University of Zurich, Switzerland.

Table of Contents

List of Figures and Tables vii

List of Contributors ix

Preface xi

Acknowledgements xv

List of Acronyms and Abbreviations xvii

1 Trust, Risk Perception and the TCC Model of Cooperation Timothy C. Earle Michael Siegrist Heinz Gutscher 1

2 Social Identity and the Group Context of Trust: Managing Risk and Building Trust through Belonging Michael A. Hogg 51

3 Trust and Risk: Implications for Management Eric M. Uslamer 73

4 A Social Judgement Analysis of Trust: People as Intuitive Detection Theorists Mathew P. White J. Richard Eiser 95

5 Scepticism, Reliance and Risk Managing Institutions: Towards a Conceptual Model of 'Critical Trust' Nick Pidgeon Wouter Poortinga John Walls 117

6 Societal Trust in Risk Analysis: Implications for the Interface of Risk Assessment and Risk Management Lynn Frewer Brian Salter 143

7 Rebuilding Consumer Trust in the Context of a Food Crisis Lucia Savadori Michele Graffeo Nicolao Bonini Luigi Lombardi Katya Tentori Rino Rumiati 159

8 Trust and Risk in Smallpox Vaccination Ann Bostrom Emily Atkinson 173

9 The What, How and When of Social Reliance and Cooperative Risk Management George Cvetkovich Patricia L. Winter 187

10 Getting Out of the Swamp: Towards Understanding Sources of Local Officials' Trust in Wetlands Management Branden B. Johnson 211

11 Antecedents of System Trust: Cues and Process Feedback Peter de Vries Cees Midden Anneloes Meijnders 241

12 Trust and Confidence in Crisis Communication: Three Case Studies Michael Siegrist Heinz Gutscher Carmen Keller 267

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