Tourism Destination Quality: Attributes and Dimensions

by Arthur Seakhoa-King, Marcjanna M Augustyn, Peter Mason

Overview

Tourism Destination Quality: Attributes and Dimensions presents new research on tourism destination quality. It is based on results from the first major empirical study (the TDQ study) that examined what tourists associate with tourism destination quality. It explains why respondents strongly associate attributes and dimensions identified in the TDQ study with destination quality. 

The book critically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality. To illustrate the applicability and varying importance of dimensions established in the empirical study, case studies of actual tourism destinations are also presented. 

The empirical evidence provided in this book demonstrates that tourists view destination quality holistically and from the ‘quality of opportunity perspective’ in terms of conformance to tourists’ requirements, which are conditions suitable for pursuing tourist activities and interests. 

Future directions for research are provided, as well as a diagnostic tool for tourism destination managers and planners. This has been designed to help identify strategic quality improvement areas and to enable competition based on quality in various tourism destination contexts.

Product Details

ISBN-13:	9781839095597
Publisher:	Emerald Publishing Limited
Publication date:	11/27/2020
Pages:	300
Product dimensions:	5.98(w) x 9.02(h) x (d)

About the Author

Arthur Seakhoa-King is an Associate Professor and Director of Academic Affairs at The Mohammed bin Rashid School of Government, Dubai, UAE. He is a member of the Member Relations Committee for the Accreditation Council for Business Schools and Programs (USA).

Marcjanna M Augustyn is Professor of Management at Bournemouth UniversityBusiness School, Bournemouth University, UK. She is co-editor of Tourism in the New Europe: Perspectives on SME Policies and Practices (with Rhodri Thomas, 2006).


Peter Mason is Visiting Professor of Tourism at London South Bank University, UK and also has a fractional position as Senior Lecturer at London Metropolitan University. He is author of Tourism Impacts, Planning and Management, Fourth Edition (2020).

Table of Contents

Chapter 1. Introduction

Chapter 2. Approaches To Conceptualising And Measuring Quality

Chapter 3. Conceptualising And Measuring Quality In Tourism

Chapter 4. Methodology Of The TDQ Study

Chapter 5. Findings Of The Qualitative Phase Of The TDQ Study

Chapter 6. Findings Of The Quantitative Phase Of The TDQ Study

Chapter 7. Discussion Of The TDQ Study’s Findings

Chapter 8. Conclusions And Recommendations