Table of Contents
Introduction Sarah Anne Murphy vii
1 From User Needs to Organizational Performance
Twenty Years of Assessment at the University of Washington Libraries Steve Hiller Stephanie Wright 1
2 Tracking Our Performance
Assessment at the University of Virginia Library Lynda S. White 25
3 The Implementation and Evolution of Quality Management in the University of Arizona Libraries Chestalene Pintozzi 41
4 Committed to Quality
Syracuse University Library's Program Management Center Terriruth Carrier Nancy B. Turner 59
5 Thriving through Organizational Agility
The NIST Information Services Office's Baldrige Journey Barbara P. Silcox Mary-Deirdre Coraggio Susan Makar Mylene Ouimette 73
6 Pursuing Organizational Performance Excellence
The Emory University Libraries' Journey Xuemao Wang Emily Thornton 91
7 The Development of an Evaluation and Assessment Program for the Ontario Council of University Libraries Dana Thomas Kate Davis 101
8 Creating Analyst Positions in an Academic Library
The UC-San Diego Example Kymberly Anne Goodson Daniel Suchy 117
9 Kansas State University Libraries Office of Library Planning and Assessment Laurel Ann Littrell 129
10 Building an Assessment Program in the Liberal Arts College Library Lucretia McCulley 141
11 Developing a Library Assessment Program at Washington University in St. Louis Carol Mollman 155
Contributors 169
Index 175
