The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

by Barbara Pachter

Overview

The step-by-step guide to tackling conflict-personal or professional-including a section on navigating sticky situations online.

When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation. The Power of Positive Confrontation reveals:The consequences of not confronting or of confronting negatively;How to accurately assess what is bothering you and why;Three essential steps of polite and powerful confrontation;Vital verbal and nonverbal skills that make or break communication, including common language pitfalls;Strategies for assertive communication, whether face-to-face, in writing, by phone, or online.

Product Details

ISBN-13:	9780738217598
Publisher:	Hachette Books
Publication date:	07/01/2014
Edition description:	Second Edition
Pages:	264
Sales rank:	1,126,297
Product dimensions:	5.90(w) x 9.00(h) x 0.80(d)

About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.
pachter.com
@barbarapachter

Susan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.

Table of Contents

Introduction xi

Part I Positive Confrontation: What It Is and How It Can Make Your Life Better

1 Conflict, Conflict Everywhere 3

2 The Confrontational Road Less Traveled Is Paved by Bullies and Wimps 19

3 Confronters: The Bully, the Wimp, the Big Mouth in Action 27

4 The Choices and Consequences of Confrontational Behavior 47

5 The Jerk Test 57

Part II Making Positive Confrontation Work for You

6 Don't Attack'em, WAC'em 69

7 Eliminate Your Verbal Vices 99

8 Vital Nonverbals 113

9 The Other Person 131

10 Eleven Simple Things You Can Do to Have a Positive Confrontation 149

11 WAC'ing in Writing 161

12 WAC'ing by Phone 173

13 Handling Online Conflict 177

14 Polite and Powerful for Other Difficult Situations 189

15 When You Get WAC'ed 207

Part III Conflict-Free Living

16 The Secret to Avoiding Conflict in Life 217

Conclusion: A Final Pep Talk 245

Editorial Reviews

Worcester Telegram, 8/31/14
“No tricks; just intelligent action…Terrifically useful.”

Bookviews, September 2014
“Filled with good advice.

From the Publisher