Table of Contents
1. Introduction to the New Production of Users
Sampsa Hyysalo, Torben Elgaard Jensen and Nelly Oudshoorn
Part 1: Rethinking and Extending Theoretical Approaches to the Production of Users in Innovation
2. Protecting the Right to Innovate: Our Innovation ‘Wetlands’
Andrew W. Torrance and Eric von Hippel
3. User Representation: A Journey Towards Conceptual Maturation
Sampsa Hyysalo and Mikael Johnson
4. How User Assemblage Matters: Constructing Learning-by-Using in the Case of Wind Turbine Technology in Denmark 1973–1990.
Kristian H. Nielsen
Part 2: User-producer Engagements between Democratized Technology and Industrial Strategizing
5. Making Work Visible
Lucy Suchman
6. Making Sense of User Involvement: Hopes, Fears and Pragmatics
Torben Elgaard Jensen and Morten Krogh Petersen
7. Generification as a Strategy: How Software Producers Configure Products, Manage User Communities and Segment Markets
Neil Pollock, Robin Williams and Luciana D’Adderio
Part 3: Innovation Practices and User Communities
8. Innovation in Civil Society: The Socio-material Dynamics of a Community Innovation
Stefan Verhaegh, Ellen van Oost, and Nelly Oudshoorn
9. User Communities as Multi-functional Spaces: Innovation, Collective Voice, Demand Articulation, Peer Informing and Professional Identity (and more)
Hajar Mozaffar
Part 4: Unwanted Innovation and Non-Users
10. "We Walk Straight Past the Screens": The Power of Non-users of a Hospital Information System
Line Melby and Pieter Toussaint
11. Users, Non-users and "Resistance" to Pharmaceuticals
Kate Weiner and Catherine Will
12. DIY Research in the Psychonaut Subculture: A Case of Unwanted User Innovation
Johan Söderberg
Afterword
Trevor Pinch